点评:We truly had an amazing experience, and everything came together in a way that made the trip incredibly enjoyable. Ellie was especially fantastic—her support and attention to detail were paramount to our positive experience, and we greatly appreciated having her guidance throughout the process.
We are already starting to think about our next trip and will definitely be reaching out to work with her again in the coming months.
We did want to share one piece of feedback regarding the car rental. Unfortunately, our experience with Hertz was not a positive one. We felt overly pressured at pickup to upgrade our vehicle, and after returning the car, we were contacted about damage that we are confident was not present. Thankfully, we had taken a video at drop-off and it appears the charges have since been refunded, but the situation was still stressful—especially after already paying a significant amount through the booking.
We wanted to pass this along in case it’s helpful for future planning or recommendations.
翻译:我们这次的体验真的非常棒,一切都安排得井井有条,让整个旅程无比愉快。Ellie尤其出色——她的支持和对细节的关注对我们这次愉快的体验至关重要,我们非常感谢她在整个过程中的指导。
我们已经在计划下一次旅行了,并且肯定会在接下来的几个月里再次与她合作。
我们想分享一下关于租车的反馈。很遗憾,我们在Hertz的租车体验并不愉快。取车时,我们感到被过度推销升级车型,还车后,他们联系我们说车子有损坏,但我们确信并没有。幸运的是,我们在还车时拍了视频,而且费用似乎已经退还了,但这种情况仍然让人感到压力很大——尤其是在我们已经支付了一大笔预订费用之后。
我们想分享一下这次经历,希望能对未来的计划或建议有所帮助。