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Misleading itinerary - Avoid Kerege Travel
Kerege Travel的点评
点评：Our experience with Kerege travel and the manager Gabiden was one of dishonesty and we came away from it feeling like Kerege travel cares only about our money and not our experience or their integrity.
We booked an 11 day tour of Altai mountains in Mongolia directly through Gabiden. In the first itinerary he sent, this included Ger Camps for most nights of accommodation. After comparing this itinerary with some other travel companies, we decided to go ahead with Kerege travel and paid the deposit, despite the higher price, due to the Ger camp opportunities.
This itinerary was updated a few times before it began, but always included the Ger camps. We paid the remainder of the tour, which was over $6000 USD and travelled to Mongolia.
Once the tour began, we arrived at our first accommodation which was described as a Ger camp, only to find that it was actually a very basic wooden house. We said to our guide (who was a subcontractor and not associated with Kerege travel) that we expected Ger camps and our guide explained that there are no Ger camps at this time of year! When looking at our itinerary our guide was shocked at what Kerege travel had advertised to us.
After completing the tour and staying in no Ger or Ger camps at all, we shared our concerns to Gabiden once we had phone reception and were able to do so. Gabiden admitted that the itinerary he had advertised and sent us was in fact a summer itinerary and that the accommodation in October would not be the same as the itinerary. All of this was AFTER the tour and AFTER Kerege travel had taken all our money. Not once did they update the itinerary or even mention that accommodation might change from what was advertised. We explained that if we had known that, we would never have booked the tour and asked for a partial refund to reflect this. Gabiden then responded with the audacity to tell us that the tour cost him more than he wanted, so we should pay him!
Unfortunately we spent a lot of money for a tour in Mongolia which was far below our expectations and thus something which was a lifetime dream of ours was ruined by the poor planning, poor communication, dishonesty and greed of Kerege travel.
It is worth noting Kerege travel website has a description of Ger camps, which accurately describes them. I sent this to Gabiden when making our complaint and it has since been removed from the Kerege website.
We booked an 11 day tour of Altai mountains in Mongolia directly through Gabiden. In the first itinerary he sent, this included Ger Camps for most nights of accommodation. After comparing this itinerary with some other travel companies, we decided to go ahead with Kerege travel and paid the deposit, despite the higher price, due to the Ger camp opportunities.
This itinerary was updated a few times before it began, but always included the Ger camps. We paid the remainder of the tour, which was over $6000 USD and travelled to Mongolia.
Once the tour began, we arrived at our first accommodation which was described as a Ger camp, only to find that it was actually a very basic wooden house. We said to our guide (who was a subcontractor and not associated with Kerege travel) that we expected Ger camps and our guide explained that there are no Ger camps at this time of year! When looking at our itinerary our guide was shocked at what Kerege travel had advertised to us.
After completing the tour and staying in no Ger or Ger camps at all, we shared our concerns to Gabiden once we had phone reception and were able to do so. Gabiden admitted that the itinerary he had advertised and sent us was in fact a summer itinerary and that the accommodation in October would not be the same as the itinerary. All of this was AFTER the tour and AFTER Kerege travel had taken all our money. Not once did they update the itinerary or even mention that accommodation might change from what was advertised. We explained that if we had known that, we would never have booked the tour and asked for a partial refund to reflect this. Gabiden then responded with the audacity to tell us that the tour cost him more than he wanted, so we should pay him!
Unfortunately we spent a lot of money for a tour in Mongolia which was far below our expectations and thus something which was a lifetime dream of ours was ruined by the poor planning, poor communication, dishonesty and greed of Kerege travel.
It is worth noting Kerege travel website has a description of Ger camps, which accurately describes them. I sent this to Gabiden when making our complaint and it has since been removed from the Kerege website.
翻译：我们与Kerege Travel以及其经理Gabiden的接触经历充满了不诚信的行为。这次经历让我们觉得Kerege Travel只关心能否赚到我们的钱，而根本不在乎我们的旅行体验或自身的诚信。
我们直接通过Gabiden预订了为期11天的蒙古阿尔泰山脉旅游。在他最初发来的行程安排中，大部分夜晚的住宿地点都是蒙古包营地。在将这一行程与其他几家旅行社的方案进行对比后……尽管价格较高，但由于有入住蒙古包营地这一选项，我们还是决定选择Kerege旅游社并支付了定金。在行程正式开始前，计划曾多次调整，但始终都包含了蒙古包营地的环节。我们付清了剩余费用——总额超过6000美元——随后启程前往蒙古。然而行程开始后，当我们抵达被描述为“蒙古包营地”的第一站住宿地时，却发现那实际上只是一座极其简陋的木屋而已。我们告诉导游（他是一名外包人员，与Kerege旅行社并无关联）说我们期望能看到蒙古包营地，而导游则解释说每年这个时候根本没有蒙古包营地！当我们查看行程单时，导游对Kerege旅行社向我们宣传的内容感到十分震惊。
整个旅程结束后，我们根本没有入住任何蒙古包或蒙古包营地。等到有手机信号后，我们立即将自己的担忧告知了Gabiden。Gabiden承认，他宣传并发送给我们的行程安排实际上是夏季行程，而10月份的住宿情况也会与行程描述不符。这一切都发生在旅行结束之后，也发生在Kerege Travel收走我们全部费用之后。他们从未更新过行程信息，甚至也从未提及住宿情况可能会与宣传内容有所出入。我们说明，如果事先知道这些情况，我们绝不会预订这次旅行，并据此要求部分退款。随后，Gabiden厚颜无耻地对我们说，这次旅行花费超出了他的预期，所以我们应该付钱给他！
不幸的是，我们在蒙古的旅行支出了大量费用，但体验却远低于预期。我们毕生梦寐以求的旅行，就这样被Kerege旅游公司糟糕的规划、拙劣的沟通、不诚实的行为以及贪婪的举动给毁掉了。
值得一提的是，Kerege旅游公司的网站上对蒙古包营地有准确的描述。我在提出投诉时把这个发给了Gabiden，此后它便从Kerege网站上被移除了。
我们直接通过Gabiden预订了为期11天的蒙古阿尔泰山脉旅游。在他最初发来的行程安排中，大部分夜晚的住宿地点都是蒙古包营地。在将这一行程与其他几家旅行社的方案进行对比后……尽管价格较高，但由于有入住蒙古包营地这一选项，我们还是决定选择Kerege旅游社并支付了定金。在行程正式开始前，计划曾多次调整，但始终都包含了蒙古包营地的环节。我们付清了剩余费用——总额超过6000美元——随后启程前往蒙古。然而行程开始后，当我们抵达被描述为“蒙古包营地”的第一站住宿地时，却发现那实际上只是一座极其简陋的木屋而已。我们告诉导游（他是一名外包人员，与Kerege旅行社并无关联）说我们期望能看到蒙古包营地，而导游则解释说每年这个时候根本没有蒙古包营地！当我们查看行程单时，导游对Kerege旅行社向我们宣传的内容感到十分震惊。
整个旅程结束后，我们根本没有入住任何蒙古包或蒙古包营地。等到有手机信号后，我们立即将自己的担忧告知了Gabiden。Gabiden承认，他宣传并发送给我们的行程安排实际上是夏季行程，而10月份的住宿情况也会与行程描述不符。这一切都发生在旅行结束之后，也发生在Kerege Travel收走我们全部费用之后。他们从未更新过行程信息，甚至也从未提及住宿情况可能会与宣传内容有所出入。我们说明，如果事先知道这些情况，我们绝不会预订这次旅行，并据此要求部分退款。随后，Gabiden厚颜无耻地对我们说，这次旅行花费超出了他的预期，所以我们应该付钱给他！
不幸的是，我们在蒙古的旅行支出了大量费用，但体验却远低于预期。我们毕生梦寐以求的旅行，就这样被Kerege旅游公司糟糕的规划、拙劣的沟通、不诚实的行为以及贪婪的举动给毁掉了。
值得一提的是，Kerege旅游公司的网站上对蒙古包营地有准确的描述。我在提出投诉时把这个发给了Gabiden，此后它便从Kerege网站上被移除了。
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