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Jerry R
No customer service==== I was BANNED! :) :)
沙地冒险的点评
点评：This is a long review, but necessary. I purchased a ride with my grandson in a dune buggy. Four people and the driver. It was a week away. I asked about the difficulty of the ride with me being 73 with a hip replacment, but good physical condition. I just didnt want to rupture a vertebrae on a 20' jump! The lady said it was bumpy, but with an hour instead of a half hour, it also a tour of the area. I booked it.
I drove 1/2 mile to the boarding point and the entry road is rough, gravel and mud, pot holes, etc. I have a class B with a generator underneath, so I was concerned. I went back and asked if they had a shuttle. She said no and that diesel pushers go down that road all the time. I started to explain I had a class B but she cut me off and said I could always just walk. I realized she was getting angry and "NO REFUNDS" posted on the wall, so I said I'd figure it out next week when we came back.
During the week, I lost my wallet and my 'ticket' for the ride.
My grandson and I showed up for our ride the next week and I told the lady I didn't have my ticket. Same Lady. After a brief scolding, she found the transaction. I asked again about the ride being rough and she came unglued. She said I was the guy last week that kept arguing with her (not true) and that she was just going to give me a refund and that I was BANNED from there for life. Thakfully, there was NO ONE in the lobby because it was raining and my grandson was waiting in the van.
I told her she would have no worry about me ever coming back.
My grandson was very disappointed, so we drove five minutes south to the next dune buggy place. There was no one in the lobby (Raining) and I told them I was banned from Sandland. One guy yelled out, "That's OK. I'm banned from there, too."
I asked about the ride. They said no worries. We bought the hour ride and had a blast. Every 15 minutes, the driver stopped and asked how we sere doing, and each time ramping up the ride.
THAT was customer servcie. I tipped him $50
Sandland should seriously look at their employees, policies, and lack of customer service. As a CFO of a large bank and business owner, I understand a little about business and service. Sandland is a place you should avoid. She shouldn't be working there or in any customer service capacity.
I drove 1/2 mile to the boarding point and the entry road is rough, gravel and mud, pot holes, etc. I have a class B with a generator underneath, so I was concerned. I went back and asked if they had a shuttle. She said no and that diesel pushers go down that road all the time. I started to explain I had a class B but she cut me off and said I could always just walk. I realized she was getting angry and "NO REFUNDS" posted on the wall, so I said I'd figure it out next week when we came back.
During the week, I lost my wallet and my 'ticket' for the ride.
My grandson and I showed up for our ride the next week and I told the lady I didn't have my ticket. Same Lady. After a brief scolding, she found the transaction. I asked again about the ride being rough and she came unglued. She said I was the guy last week that kept arguing with her (not true) and that she was just going to give me a refund and that I was BANNED from there for life. Thakfully, there was NO ONE in the lobby because it was raining and my grandson was waiting in the van.
I told her she would have no worry about me ever coming back.
My grandson was very disappointed, so we drove five minutes south to the next dune buggy place. There was no one in the lobby (Raining) and I told them I was banned from Sandland. One guy yelled out, "That's OK. I'm banned from there, too."
I asked about the ride. They said no worries. We bought the hour ride and had a blast. Every 15 minutes, the driver stopped and asked how we sere doing, and each time ramping up the ride.
THAT was customer servcie. I tipped him $50
Sandland should seriously look at their employees, policies, and lack of customer service. As a CFO of a large bank and business owner, I understand a little about business and service. Sandland is a place you should avoid. She shouldn't be working there or in any customer service capacity.
翻译：这是一篇很长的评论，但很有必要写下来。我和孙子一起购买了沙丘车游览的套餐，共四人加上司机。这次行程安排在一周后进行。由于我73岁了，虽然做了髋关节置换手术且身体状况良好，但我还是询问了这次行程的难度。我只是不想在20英尺高的跳跃中弄伤脊椎！那位工作人员说路况确实颠簸，但这次行程时长为一小时而非半小时，还能顺便游览周边地区。于是我就订了票。
我开车半英里到达集合点，通往那里的道路崎岖不平，满是碎石和泥泞。路面坑洼不平等等。我开的是B型房车，车下还装了发电机，所以有些担心。我回去询问他们是否有接驳车。她说没有，并说柴油驱动的房车经常走那条路。我正想解释自己开的是B型房车，她却打断我，说我完全可以步行。我发现她开始生气了，墙上还贴着“概不退款”的告示，于是我说等下周回来再想办法。
那周里，我弄丢了钱包以及乘车的“凭证”。下周，我和孙子准时去乘坐游乐设施，我告诉柜台上的女士我没带票。还是同一个女士。她训斥了我几句后，终于找到了我的交易记录。当我再次提到游乐设施很颠簸时，她彻底发火了。她说我就是上周一直跟她争论的那个人（其实并非如此），还表示只会给我退款，并且终身禁止我进入那里。幸好当时大厅里没人，因为下着雨，我的孙子正在面包车里等我。我告诉她，完全不用担心我会再回去。
我的孙子非常失望，于是我们开车向南五分钟，来到了下一个沙滩车体验点。大厅里一个人也没有（当时正在下雨），我告诉他们我被禁止进入Sandland了。有个人喊道：“没关系，我也被禁止进入那里。”
我询问了关于体验项目的情况。他们说不必担心。我们买了时长一小时的体验券，玩得痛快极了。每隔15分钟，司机就会停车询问我们感觉如何，每次都会把体验强度再提升一层。这才叫客户服务。我给了他50美元小费。
Sandland真的应该好好审视一下自己的员工、政策以及糟糕的客户服务水平。作为一名大型银行的首席财务官兼企业主，我对商业与服务多少有些了解。Sandland是个绝对应该避而远之的地方。那个人根本就不该在那里工作，更不应该从事任何客户服务类工作。
我开车半英里到达集合点，通往那里的道路崎岖不平，满是碎石和泥泞。路面坑洼不平等等。我开的是B型房车，车下还装了发电机，所以有些担心。我回去询问他们是否有接驳车。她说没有，并说柴油驱动的房车经常走那条路。我正想解释自己开的是B型房车，她却打断我，说我完全可以步行。我发现她开始生气了，墙上还贴着“概不退款”的告示，于是我说等下周回来再想办法。
那周里，我弄丢了钱包以及乘车的“凭证”。下周，我和孙子准时去乘坐游乐设施，我告诉柜台上的女士我没带票。还是同一个女士。她训斥了我几句后，终于找到了我的交易记录。当我再次提到游乐设施很颠簸时，她彻底发火了。她说我就是上周一直跟她争论的那个人（其实并非如此），还表示只会给我退款，并且终身禁止我进入那里。幸好当时大厅里没人，因为下着雨，我的孙子正在面包车里等我。我告诉她，完全不用担心我会再回去。
我的孙子非常失望，于是我们开车向南五分钟，来到了下一个沙滩车体验点。大厅里一个人也没有（当时正在下雨），我告诉他们我被禁止进入Sandland了。有个人喊道：“没关系，我也被禁止进入那里。”
我询问了关于体验项目的情况。他们说不必担心。我们买了时长一小时的体验券，玩得痛快极了。每隔15分钟，司机就会停车询问我们感觉如何，每次都会把体验强度再提升一层。这才叫客户服务。我给了他50美元小费。
Sandland真的应该好好审视一下自己的员工、政策以及糟糕的客户服务水平。作为一名大型银行的首席财务官兼企业主，我对商业与服务多少有些了解。Sandland是个绝对应该避而远之的地方。那个人根本就不该在那里工作，更不应该从事任何客户服务类工作。
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