点评:AVOID if you don’t want your trip ruined!! We booked a full day seaplane and snorkel tour, arrived on the day to be told the entire trip is cancelled due to a fault on the boat!! These things happen but the team didn’t communicate with anyone unless you approached them to query why we were waiting.
Further we tried to rebook for either the next day or one after and they stated they were fully booked and offered us no alternative.
It GETS WORSE! We have been waiting for this refund of $1000 for over a month. We’ve called twice and at the time went to the airlie beach shop to request a refund and she said she would expedite it.
Absolute joke, lack of professionalism and now we are out of pocket still a month later, for an issue that wasn’t ours to begin with.
After reading other reviews today a ‘mechanical issue’ seems to be the go to excuse.
翻译:如果您不想毁掉您的旅行,请避免!我们预订了全天水上飞机和浮潜之旅,当天到达时被告知由于船上故障整个行程被取消!这些事情发生了,但团队没有与任何人沟通,除非你接近他们询问我们为什么要等待。
此外,我们试图重新预订第二天或之后的一天,他们说他们已经订满了,没有给我们提供其他选择。
情况变得更糟!我们等待 1000 美元退款已经一个多月了。我们打了两次电话,当时去艾尔利海滩商店要求退款,她说她会加快处理。
绝对是笑话,缺乏专业精神,一个月后我们就已经没钱了,因为这个问题本来就不属于我们。
今天阅读了其他评论后,“机械问题”似乎是最好的借口。