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Let down by front of house
冰雪星球的点评
点评：Many of the photos shown here are several years out of date and do not reflect the current layout of the facility. For example, the dedicated learners’ area shown in many images was removed years ago. Beginners now use the lower section of the main slope alongside more confident riders. In practice this usually works, as experienced riders can easily avoid beginners even when they make unexpected movements.
A more significant issue is that slope safety is not strongly enforced. There is signage asking riders not to “straight line” down the slope, which is common among beginners who cannot yet steer or stop. Someone descending quickly without control can collide with others from behind or even with people waiting in the lift queue. Riders behaving like this are easy to identify and could be warned or removed, but this does not appear to happen. When someone is skiing this way you need to stay well behind them or leave the slope for safety.
The front desk experience can also be frustrating. Staff attitudes toward problems created by the facility itself can be defensive, and this seems reinforced by management. For example, there are known issues with the activation of some annual memberships, yet customers affected by this may still be treated as though the problem is their fault. If you are helping a friend learn to ski, management may also assume you are providing paid lessons even when you are not.
On the positive side, the lift attendants are friendly and helpful, and the slope itself is usually well maintained. The surface can sometimes become quite bumpy after classes run before public opening, which is harder for beginners but manageable for experienced riders.
Overall it is still a fun place to visit and worth the money. I would rate the facility itself 4 stars, but the front-of-house experience about 1 star, which averages out to roughly 3 stars overall.
A more significant issue is that slope safety is not strongly enforced. There is signage asking riders not to “straight line” down the slope, which is common among beginners who cannot yet steer or stop. Someone descending quickly without control can collide with others from behind or even with people waiting in the lift queue. Riders behaving like this are easy to identify and could be warned or removed, but this does not appear to happen. When someone is skiing this way you need to stay well behind them or leave the slope for safety.
The front desk experience can also be frustrating. Staff attitudes toward problems created by the facility itself can be defensive, and this seems reinforced by management. For example, there are known issues with the activation of some annual memberships, yet customers affected by this may still be treated as though the problem is their fault. If you are helping a friend learn to ski, management may also assume you are providing paid lessons even when you are not.
On the positive side, the lift attendants are friendly and helpful, and the slope itself is usually well maintained. The surface can sometimes become quite bumpy after classes run before public opening, which is harder for beginners but manageable for experienced riders.
Overall it is still a fun place to visit and worth the money. I would rate the facility itself 4 stars, but the front-of-house experience about 1 star, which averages out to roughly 3 stars overall.
翻译：这里展示的许多照片都已过时数年，无法反映该滑雪场目前的布局。例如，许多照片中显示的专用初学者区域几年前就已经拆除了。现在，初学者和更有经验的滑雪者一起在主雪道的较低区域滑行。实际上，这种方式通常行之有效，因为经验丰富的滑雪者即使面对初学者的意外动作也能轻松避开。
更严重的问题是，雪道安全管理力度不足。虽然有标牌提醒滑雪者不要“直线”滑下，但这在还不会控制方向或停止的初学者中很常见。快速滑行且无法控制的人可能会撞到后方的其他人，甚至撞到在缆车排队等候的人。这种行为很容易识别，可以对其进行警告或要求其离开，但这种情况似乎并没有发生。如果有人这样滑行，你需要与他们保持足够的距离，或者为了安全起见离开雪道。
前台服务体验也可能令人沮丧。工作人员对滑雪场自身造成的问题态度消极，而管理层似乎也助长了这种态度。例如，某些年度会员卡的激活存在已知问题，但受影响的顾客仍可能被当作是他们的错。如果您在帮助朋友学习滑雪，即使您没有提供付费课程，管理人员也可能误以为您是在授课。
值得一提的是，缆车工作人员友好热情，雪道本身也通常维护良好。在正式开放前，课程结束后雪面有时会变得比较颠簸，这对初学者来说比较困难，但对经验丰富的滑雪者来说则比较容易应对。
总的来说，这里仍然是一个值得一去的好地方，物有所值。我会给雪场设施本身打四星，但前台服务体验只能给一星，综合起来大概是三星。
更严重的问题是，雪道安全管理力度不足。虽然有标牌提醒滑雪者不要“直线”滑下，但这在还不会控制方向或停止的初学者中很常见。快速滑行且无法控制的人可能会撞到后方的其他人，甚至撞到在缆车排队等候的人。这种行为很容易识别，可以对其进行警告或要求其离开，但这种情况似乎并没有发生。如果有人这样滑行，你需要与他们保持足够的距离，或者为了安全起见离开雪道。
前台服务体验也可能令人沮丧。工作人员对滑雪场自身造成的问题态度消极，而管理层似乎也助长了这种态度。例如，某些年度会员卡的激活存在已知问题，但受影响的顾客仍可能被当作是他们的错。如果您在帮助朋友学习滑雪，即使您没有提供付费课程，管理人员也可能误以为您是在授课。
值得一提的是，缆车工作人员友好热情，雪道本身也通常维护良好。在正式开放前，课程结束后雪面有时会变得比较颠簸，这对初学者来说比较困难，但对经验丰富的滑雪者来说则比较容易应对。
总的来说，这里仍然是一个值得一去的好地方，物有所值。我会给雪场设施本身打四星，但前台服务体验只能给一星，综合起来大概是三星。
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