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Anne_Aalborg
Warning! Do not book this Safari company
肯尼亚自然世界之旅的点评
点评：We booked a multi-day safari through this company for our honeymoon/family trip in October 2026 and prepaid the full amount of USD 10,040 by card in advance. The company had good reviews, and we found nothing negative in our research before booking.
That changed once we arrived:
What happened
- On arrival at our first camp, the company told us their payment system had failed and asked us to pay USD 1,700 out of our own pocket for accommodation and park fees — costs we had already prepaid to them.
- They said they had refunded the USD 1,700 to my card via their payment processor. I verified with the processor by phone that a refund was initiated.
- The next day, we were asked to pay again for the next accommodation. We declined.
- The company then admitted in writing that their payment problems were unresolved and asked me to initiate a chargeback with my bank for the remaining amount — with inconsistent figures from one email to the next.
- After two further weeks of emails — including requests for a direct refund of a separate payment of USD 7,028, which their own explanation showed was fully possible — we received no reply at all.
The pattern
Be aware: we later found other reviews describing the same experience — being asked to pay for services twice after full prepayment. Reading those earlier, we would have booked elsewhere.
Where it stands
The tourist police and our bank are now involved. This review will be updated with the final outcome.
Advice for future travellers
- If you book with this company, never pay the full amount in advance — or at least verify every camp, park fee, and hotel is actually paid before you travel.
- Get every promise and payment confirmation in writing.
- If you are asked to pay out of pocket for prepaid services, document everything immediately.
The driver and the safari itself were not the problem — the problem is a company that takes full prepayment and then leaves its customers to finance its own cash-flow problems twice over
That changed once we arrived:
What happened
- On arrival at our first camp, the company told us their payment system had failed and asked us to pay USD 1,700 out of our own pocket for accommodation and park fees — costs we had already prepaid to them.
- They said they had refunded the USD 1,700 to my card via their payment processor. I verified with the processor by phone that a refund was initiated.
- The next day, we were asked to pay again for the next accommodation. We declined.
- The company then admitted in writing that their payment problems were unresolved and asked me to initiate a chargeback with my bank for the remaining amount — with inconsistent figures from one email to the next.
- After two further weeks of emails — including requests for a direct refund of a separate payment of USD 7,028, which their own explanation showed was fully possible — we received no reply at all.
The pattern
Be aware: we later found other reviews describing the same experience — being asked to pay for services twice after full prepayment. Reading those earlier, we would have booked elsewhere.
Where it stands
The tourist police and our bank are now involved. This review will be updated with the final outcome.
Advice for future travellers
- If you book with this company, never pay the full amount in advance — or at least verify every camp, park fee, and hotel is actually paid before you travel.
- Get every promise and payment confirmation in writing.
- If you are asked to pay out of pocket for prepaid services, document everything immediately.
The driver and the safari itself were not the problem — the problem is a company that takes full prepayment and then leaves its customers to finance its own cash-flow problems twice over
翻译：我们为2026年10月的蜜月/家庭旅行通过这家公司预订了多日游行程，并提前用信用卡支付了全部费用，共计10,040美元。这家公司口碑不错，我们在预订前所做的调查中也未发现任何负面评价。
然而，当我们抵达后情况就变了：
具体情况如下：
- 抵达第一个营地后，公司方面称其支付系统出现故障，要求我们再支付1美元。我们自掏腰包支付了700美元用于住宿和公园门票——这些费用我们之前就已经预付给他们了。
- 他们称已通过支付处理商将1,700美元退还至我的银行卡。我打电话给支付处理商确认，确实有退款操作。
- 第二天，他们又要求我们为下一段行程的住宿付费。我们拒绝了。- 随后，该公司以书面形式承认其付款问题仍未解决，并要求我就剩余款项向银行申请退款——不过各封邮件中提供的金额却都不一致。
- 在又经过两周的邮件往来后——期间我们多次请求直接退还另一笔7,028美元的款项，而该公司自己的说明也表明这种退款完全可行——我们最终没有收到任何回复。模式/规律
请注意：后来我们发现其他评论也描述了相同的经历——即在预先全额付款后，仍被要求再次付费。如果早看到那些评论，我们肯定会选择其他旅行社。
目前进展
目前旅游警察及我们的银行均已介入处理。本评论将会根据最终结果进行更新。
给后续游客的建议
- 如果您决定通过该公司预订，切勿预先支付全款；或者至少要逐一核实每个营地及公园的收费标准。酒店费用实际上是在您出行前就支付了的。
- 务必以书面形式获取所有的承诺及付款确认书。
- 如果有人要求您自行垫付预付费服务的费用，请立即把一切情况记录下来。
司机和游猎活动本身并无问题——真正有问题的是一家收取了全额预付款后，却让顾客不得不两次承担其自身现金流问题的公司。
然而，当我们抵达后情况就变了：
具体情况如下：
- 抵达第一个营地后，公司方面称其支付系统出现故障，要求我们再支付1美元。我们自掏腰包支付了700美元用于住宿和公园门票——这些费用我们之前就已经预付给他们了。
- 他们称已通过支付处理商将1,700美元退还至我的银行卡。我打电话给支付处理商确认，确实有退款操作。
- 第二天，他们又要求我们为下一段行程的住宿付费。我们拒绝了。- 随后，该公司以书面形式承认其付款问题仍未解决，并要求我就剩余款项向银行申请退款——不过各封邮件中提供的金额却都不一致。
- 在又经过两周的邮件往来后——期间我们多次请求直接退还另一笔7,028美元的款项，而该公司自己的说明也表明这种退款完全可行——我们最终没有收到任何回复。模式/规律
请注意：后来我们发现其他评论也描述了相同的经历——即在预先全额付款后，仍被要求再次付费。如果早看到那些评论，我们肯定会选择其他旅行社。
目前进展
目前旅游警察及我们的银行均已介入处理。本评论将会根据最终结果进行更新。
给后续游客的建议
- 如果您决定通过该公司预订，切勿预先支付全款；或者至少要逐一核实每个营地及公园的收费标准。酒店费用实际上是在您出行前就支付了的。
- 务必以书面形式获取所有的承诺及付款确认书。
- 如果有人要求您自行垫付预付费服务的费用，请立即把一切情况记录下来。
司机和游猎活动本身并无问题——真正有问题的是一家收取了全额预付款后，却让顾客不得不两次承担其自身现金流问题的公司。
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