点评:Unfortunately I had a very disappointing experience. I spent around £140 on pottery, but when I collected it there were chips on the finished pieces. I was also given a collection time for Thursday, travelled an hour to the store, and ended up waiting outside for another hour due to the store being closed because of works/electricity issues that I had not been informed about beforehand.
The most frustrating part was the lack of communication. I was told over the phone that my wasted petrol/travel costs would be compensated, but was later only offered a £20 “paint again” voucher instead. While staff apologised and offered to repair the chips, I didn’t feel the service matched the amount spent or the inconvenience caused.
It’s a shame because I’ve been to many pottery painting places before and never had issues like this.
The manager also sent quite sarcastic remarks (I have attached pictures) “I am unsure what you want” quite unprofessional wouldn’t recommend !!
There is also no parking anywhere we were driving around for about 20 minutes looking for parking!
翻译:很遗憾,我的体验非常糟糕。我花了大约140英镑买了陶器,但取货时发现成品上有缺口。他们约好周四取货,我开车一个小时到店里,结果因为维修/停电问题关门,又在外面等了一个小时,而事先他们并没有通知我。
最令人恼火的是沟通不畅。电话里他们说会补偿我浪费的油费和路费,但后来只给了我一张20英镑的“再次绘画”代金券。虽然店员道歉并提出可以修补缺口,但我感觉这样的服务与我花的钱和造成的麻烦完全不符。
真是太可惜了,因为我以前去过很多陶器彩绘店,从来没遇到过这种情况。
经理还发来一些非常讽刺的话(我附上了照片):“我不确定你想要什么”,非常不专业,不推荐!
到处都找不到停车位,我们开车转了大约 20 分钟才找到!