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Yaroslava I
Fraud.
Gustabruzzo的点评
点评：I have ordered 2 tours (Gita in barca da Pescara ai Ripari di Giobbe, Wine Tour) with full pre-payment for the family of 2. The total cost was EUR 300 which was remitted via PayPal. Initially, Gustabruzzo re-scheduled both tours due to bad weather. Later both tours were canceled by Gustabruzzo. On September, 26, I was assured by Gustabruzzo that not only I would receive a full refund but also EUR 20 gift card as a gesture of goodwill.
However, to my disappointment, as of this moment (October 16th), I did not receive a refund. Moreover, I have encountered a complete cessation of communication from Gustabruzzo in response to my numerous inquiries. I do believe that sometimes service providers may require a certain time in order to conduct a refund. Yet, there is no explanation for non-refunding the tours when the tours are canceled by the service provider. Frankly speaking, I am still in shock that such a situation occurred and that Gustabruzzo is still promoted through Tripadviser.
However, to my disappointment, as of this moment (October 16th), I did not receive a refund. Moreover, I have encountered a complete cessation of communication from Gustabruzzo in response to my numerous inquiries. I do believe that sometimes service providers may require a certain time in order to conduct a refund. Yet, there is no explanation for non-refunding the tours when the tours are canceled by the service provider. Frankly speaking, I am still in shock that such a situation occurred and that Gustabruzzo is still promoted through Tripadviser.
翻译：我为 2 口之家预订了 2 个旅游项目（Gita in barca da Pescara ai Ripari di Giobbe、Wine Tour），并全额预付款。总费用为 300 欧元，通过 PayPal 汇出。最初，由于天气恶劣，古斯塔布鲁佐重新安排了两次旅行。后来，古斯塔布鲁佐取消了两次巡演。 9 月 26 日，Gustabruzzo 向我保证，我不仅会收到全额退款，还会收到 20 欧元的礼品卡，以示善意。
然而，令我失望的是，截至目前（10月16日），我还没有收到退款。此外，古斯塔布鲁佐在回应我的多次询问时完全停止了与我的联系。我确实相信有时服务提供商可能需要一定的时间才能进行退款。然而，对于服务提供商取消行程时不予退款的情况，没有任何解释。坦白说，我仍然对发生这样的情况感到震惊，而且古斯塔布鲁佐仍然通过 Tripadviser 进行推广。
然而，令我失望的是，截至目前（10月16日），我还没有收到退款。此外，古斯塔布鲁佐在回应我的多次询问时完全停止了与我的联系。我确实相信有时服务提供商可能需要一定的时间才能进行退款。然而，对于服务提供商取消行程时不予退款的情况，没有任何解释。坦白说，我仍然对发生这样的情况感到震惊，而且古斯塔布鲁佐仍然通过 Tripadviser 进行推广。
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