点评:Do not use VRBO. I booked a room in Paris, FR for one night June 30, 2025. I had the property address but the host never sent me the check in information. When I went to the property, I couldn't get in and when I looked at the VRBO app the reservation had disappeared! I had to find a hotel nearby. But when I contacted VRBO for a refund they kept putting me off. "We have to contact the property owner." After several calls back where I got the same response, that they were waiting to hear back from the property owner, I asked for a supervisor. He acted like he was going to be helpful and ask me to take a screen shot of MY Trips in the VRBO app which I did and sent by email and which clearly showed the reservation was missing. Then I got two emails from the VRBO telling me I had not responded to a request for a request for information. All this for a measly $108. Don't use them and tell everyone you know NOT TO USE VRBO.
翻译:不要使用VRBO。我预订了2025年6月30日在法国巴黎的一间房,住一晚。我记下了房源地址,但房东一直没有给我发送入住信息。我去了之后,却进不去,查看VRBO应用时,发现预订信息不见了!我不得不找一家附近的酒店。但当我联系VRBO退款时,他们却一直拖延。“我们得联系房主。”我打了好几次电话,得到的回复都是一样的,他们正在等房主的回复。于是我要求找一位主管。他装作很想帮忙的样子,让我在VRBO应用中截取“我的行程”的截图。我照做了,并通过电子邮件发送了出去,截图清楚地显示预订信息不见了。之后,我收到VRBO的两封邮件,告诉我我没有回复信息请求。所有这些只花了区区108美元。千万不要使用VRBO,并且告诉你认识的所有人不要使用VRBO。