点评:I have dined at Stevenson's on multiple occasions and, although it is a bit expensive, the food has always been good and the service exceptional. However, my last visit was a total disappointment. Despite spending a significant amount of money, the customer service was terrible and I doubt I will return. I believe that for the amount of money charged, the service should be outstanding, but it didn't even meet the basic standards of a fast-food restaurant. For instance, even after repeatedly requesting water, we had to go out of our way to get it. Moreover, I was surprised to find a cake cutting fee of $60.00 added to my bill. Although I don't mind paying it, I think it's reasonable to expect the restaurant to provide the basic service of cutting the cake. Instead, they just handed us plates and a knife. I have always brought a cake to celebrate special occasions, and I have never been charged for it before. This time, I was disappointed by the lack of service especially with the added 20% fee for a party 6 or more. Next time, I will travel an extra 40 minutes to go to Kintaros.
翻译:我曾多次在史蒂文森餐厅用餐,虽然价格有点贵,但食物一直很好,服务也很出色。然而,我上次的访问完全令人失望。尽管花了很多钱,但客户服务很糟糕,我怀疑我是否会回来。我相信,就收费而言,服务应该很出色,但连快餐店的基本标准都达不到。例如,即使在多次要水之后,我们也必须不遗余力地去取水。此外,我惊讶地发现我的账单上还多了 60 美元的切蛋糕费。虽然我不介意付钱,但我认为期望餐厅提供切蛋糕的基本服务是合理的。相反,他们只是递给我们盘子和一把刀。我总是带蛋糕来庆祝特殊场合,而且以前从未被收取过费用。这次,我对缺乏服务感到失望,尤其是 6 人或以上的团体要额外支付 20% 的费用。下次,我会多行 40 分钟去金塔罗斯 (Kintaros)。