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Elise D
Definitely recommend
Blackberry Farm Park的点评
点评：I initially felt a bit underwhelmed, and the lack of phone signal was a surprise (I couldn't access my online tickets!) but we spent a whole day there and could have stayed more. I was also concerned my 8yo would found this was targeting a younger public but he loved it.
Lots going on through the day. One thing I really appreciated was that the staff ran the activities until everyone had a go. Tractor rides and barrel bug rides went around 2-3 times even if there would have been other sessions later so every kid had a go without too much wait. It was rather busy (not crowded) on a bank holiday and felt just right.
Experience with very young staff can be hit and miss but everyone we met was very kind and helpful. Kids had questions about animals that were all answered.
We did have a poor experience at the cafe where we had to wait over 30 minutes for our food. Food was coming out regularly, then slowed down to a single plate every 2-3 min, we asked if there was an issue (which we could have totally understood) and they said there wasn't but also offered us free drinks, and offered us again later as we declined at first, which was a nice touch. Food then started churning out again so I'm guessing something did go wrong but customer experience is all about what you do when stuff happens and they did the right thing.
Lots going on through the day. One thing I really appreciated was that the staff ran the activities until everyone had a go. Tractor rides and barrel bug rides went around 2-3 times even if there would have been other sessions later so every kid had a go without too much wait. It was rather busy (not crowded) on a bank holiday and felt just right.
Experience with very young staff can be hit and miss but everyone we met was very kind and helpful. Kids had questions about animals that were all answered.
We did have a poor experience at the cafe where we had to wait over 30 minutes for our food. Food was coming out regularly, then slowed down to a single plate every 2-3 min, we asked if there was an issue (which we could have totally understood) and they said there wasn't but also offered us free drinks, and offered us again later as we declined at first, which was a nice touch. Food then started churning out again so I'm guessing something did go wrong but customer experience is all about what you do when stuff happens and they did the right thing.
翻译：起初我感觉有点失望，手机信号不好也让我很意外（我根本无法访问我的在线门票！），但我们在那里待了一整天，而且感觉还可以待更久。我还担心我8岁的孩子会觉得这里更适合低龄儿童，但他玩得非常开心。
一整天活动丰富多彩。我特别欣赏的一点是，工作人员会一直安排活动，直到每个人都体验过为止。即使之后还有其他场次，拖拉机和桶车也循环播放了两三遍，所以每个孩子都能玩到，不用等太久。节假日期间人很多（但并不拥挤），感觉刚刚好。
与非常年轻的工作人员相处可能会有好有坏，但我们遇到的每个人都非常友善和乐于助人。孩子们关于动物的问题都得到了解答。
我们在咖啡馆的体验不太好，等了30多分钟才拿到食物。一开始上菜很规律，后来突然慢了下来，每两三分钟才上一盘。我们问是不是出了什么问题（其实我们完全可以理解），他们说没问题，还主动提出给我们免费饮料。我们一开始婉拒了，他们后来又问了一遍，感觉很贴心。之后上菜又恢复正常了，所以我猜肯定是哪里出了问题。不过顾客体验的关键就在于问题出现时餐厅的处理方式，而他们处理得很好。
一整天活动丰富多彩。我特别欣赏的一点是，工作人员会一直安排活动，直到每个人都体验过为止。即使之后还有其他场次，拖拉机和桶车也循环播放了两三遍，所以每个孩子都能玩到，不用等太久。节假日期间人很多（但并不拥挤），感觉刚刚好。
与非常年轻的工作人员相处可能会有好有坏，但我们遇到的每个人都非常友善和乐于助人。孩子们关于动物的问题都得到了解答。
我们在咖啡馆的体验不太好，等了30多分钟才拿到食物。一开始上菜很规律，后来突然慢了下来，每两三分钟才上一盘。我们问是不是出了什么问题（其实我们完全可以理解），他们说没问题，还主动提出给我们免费饮料。我们一开始婉拒了，他们后来又问了一遍，感觉很贴心。之后上菜又恢复正常了，所以我猜肯定是哪里出了问题。不过顾客体验的关键就在于问题出现时餐厅的处理方式，而他们处理得很好。
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