RUDE and Unprofessional staff - Spa World (森特维尔) - Spa World - 312条旅客点评与比价

Lina R

RUDE and Unprofessional staff

Spa World的点评

2026年08月02日发布于: 海外

点评：I have gone so far twice to this location. I went with family and there is a woman who works there that's hispanic on the woman's swimming area, she was harassing one of the girls who came along with me. The worker lady claimed that she lost her key when she didn't and wanted her to pay an extra amount of money for it. Anyways, we forgot about it and a month later revisited the same place. She recognized the sister of the friend and was rude, unprofessional, and harassing her the entire time we were there. Following us to the swimming area and constantly telling is what to do and not to do. Many women there swim, and then shower afterwards. She would tell us don't do facemasks here and there when none of us had any of that on us. We were just changing into our bathing suits. This woman should not be working there. That is literally continuous harassment and unprofessionalism. The fact that she doesn't speak english makes it 10 times worse because she's going off with broken english and it's hard to understand her. The whole point of this place is for people to enjoy themselves. We can clearly see the signs and rules and it's not our first time there. No need to harass customers. Teach your staff to not be racist.

翻译：我去过那个地方两次。第一次是和家人一起去的，在女子游泳区有个 Hispanic女性工作人员，她骚扰了和我一起去的其中一个女孩。那个女工作人员声称自己把钥匙弄丢了，可实际上并没有，还要求那女孩额外付钱。总之，我们把这事抛诸脑后了，一个月后又去了同一个地方。这次她认出了我朋友的妹妹，态度粗鲁且极不专业。我们在那里的时候，她一直在骚扰我们。跟着我们到游泳区，还不停地指挥我们该做什么、不该做什么。那里有很多女性游泳，游完后也会淋浴。可她却对我们说“这里不能做面膜”，但实际上我们谁都没带面膜，我们只是在换泳衣而已。这个女人根本不应该在那里工作。这完全就是持续的骚扰行为，极其不专业。她不会说英语，这使得情况糟糕了十倍——她用蹩脚的英语说话，根本听不懂她在说什么。这家店存在的意义就是让顾客开心享乐。我们明明看到了所有的指示牌和规则，而且这也不是我们第一次光顾。没必要去骚扰顾客。好好教导你的员工，别让他们有种族歧视倾向。

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