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Julian G
Stressant
Ethio Backpacker Tours的点评
点评：My review of this tour operator is rather mixed. Admittedly, the guides and drivers were very good, but the organization regarding the plane tickets was really poor. On every flight, there were ticket errors, which forced us to pay additional amounts several times and to insist in order to get the correct tickets. We experienced stress throughout the trip, constantly wondering if we would have to pay again.
It’s now been almost 4 weeks that we’ve been waiting for the promised refund from the tour operator, but still nothing. Each time we get the same answers: “Yes, we promise we’ll refund you”, “We’ll reimburse you in cash when you’re in Addis”, “Oh, we’re not in Addis but in Lalibela.” When we ask for a bank transfer, they say they need to ask a friend, but apparently this friend doesn’t often answer the phone…
So, I give them 1 out of 5, only thanks to the drivers and guides. For the rest, it was really poorly organized, and I want future clients to be aware of this. If they don’t want to go through a stressful experience during their trip, I would not recommend this tour operator.
It’s now been almost 4 weeks that we’ve been waiting for the promised refund from the tour operator, but still nothing. Each time we get the same answers: “Yes, we promise we’ll refund you”, “We’ll reimburse you in cash when you’re in Addis”, “Oh, we’re not in Addis but in Lalibela.” When we ask for a bank transfer, they say they need to ask a friend, but apparently this friend doesn’t often answer the phone…
So, I give them 1 out of 5, only thanks to the drivers and guides. For the rest, it was really poorly organized, and I want future clients to be aware of this. If they don’t want to go through a stressful experience during their trip, I would not recommend this tour operator.
翻译：我对这家旅行社的评价褒贬不一。诚然，导游和司机都很棒，但机票安排实在糟糕。每次航班都出现机票错误，导致我们不得不多次补交差价，并且反复催促才能拿到正确的机票。整个旅程我们都提心吊胆，时刻担心会不会再次被追加费用。
我们已经等了旅行社承诺的退款将近四周了，却仍然杳无音信。每次得到的答复都一样：“是的，我们保证会退款”、“我们会在你们到达亚的斯亚贝巴后以现金形式退还”、“哦，我们不在亚的斯亚贝巴，而是在拉利贝拉。”当我们要求银行转账时，他们说需要请一位朋友帮忙，但这位朋友似乎并不经常接电话……
所以，我只能给他们1分（满分5分），这完全是因为司机和导游的出色表现。至于其他方面，他们的组织实在太差劲了，我希望未来的客户能够意识到这一点。如果他们不想在旅行中经历压力，我不会推荐这家旅行社。
我们已经等了旅行社承诺的退款将近四周了，却仍然杳无音信。每次得到的答复都一样：“是的，我们保证会退款”、“我们会在你们到达亚的斯亚贝巴后以现金形式退还”、“哦，我们不在亚的斯亚贝巴，而是在拉利贝拉。”当我们要求银行转账时，他们说需要请一位朋友帮忙，但这位朋友似乎并不经常接电话……
所以，我只能给他们1分（满分5分），这完全是因为司机和导游的出色表现。至于其他方面，他们的组织实在太差劲了，我希望未来的客户能够意识到这一点。如果他们不想在旅行中经历压力，我不会推荐这家旅行社。
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