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Gloria C
Terrible Experience at Target Serramonte
Serramonte Shopping Center的点评
点评：I visited the Target in Serramonte. I was in line at Register #9 when an employee named Ko Ko informed me that I was the last customer before the register closed, Ko ko stood behind me for a few minutes to direct other customers to use register #10. However, when I reached the cashier, she refused to serve me, stating that the person before me was the last customer.
I explained to her that Ko Ko had specifically told me I was the last in line, but when I asked him to confirm, he denied remembering our conversation and directed me to Register #10. I insisted that he had told me face-to-face to wait at Register #9 and requested that he check the video footage to verify this. Instead, he refused, stated that he had done the right thing, and even threatened to call security on me.
I ultimately paid for my items at Register #10, but I felt extremely disrespected and unfairly treated, as though I was being accused of lying or not following instructions when I had done exactly as I was told.
I explained to her that Ko Ko had specifically told me I was the last in line, but when I asked him to confirm, he denied remembering our conversation and directed me to Register #10. I insisted that he had told me face-to-face to wait at Register #9 and requested that he check the video footage to verify this. Instead, he refused, stated that he had done the right thing, and even threatened to call security on me.
I ultimately paid for my items at Register #10, but I felt extremely disrespected and unfairly treated, as though I was being accused of lying or not following instructions when I had done exactly as I was told.
翻译：我去了塞拉蒙特的Target超市。我在9号收银台排队时，一位名叫Ko Ko的员工告诉我，我是收银台关闭前的最后一位顾客。Ko Ko在我身后站了几分钟，引导其他顾客去10号收银台结账。然而，当我走到收银台时，收银员却拒绝为我服务，说我前面的人才是最后一位顾客。
我向她解释说，Ko Ko明明告诉我我是最后一位，但当我请他确认时，他却否认记得我们之间的对话，并指引我去10号收银台。我坚持说他当面告诉我应该在9号收银台等候，并要求他查看监控录像来证实这一点。但他拒绝了，声称他做得对，甚至威胁要叫保安来处理我的事情。
最终我还是在10号收银台付了款，但我感觉受到了极大的不尊重和不公平的对待，好像我被指控撒谎或没有遵守指示，而我明明完全按照指示做了。
我向她解释说，Ko Ko明明告诉我我是最后一位，但当我请他确认时，他却否认记得我们之间的对话，并指引我去10号收银台。我坚持说他当面告诉我应该在9号收银台等候，并要求他查看监控录像来证实这一点。但他拒绝了，声称他做得对，甚至威胁要叫保安来处理我的事情。
最终我还是在10号收银台付了款，但我感觉受到了极大的不尊重和不公平的对待，好像我被指控撒谎或没有遵守指示，而我明明完全按照指示做了。
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