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Alisa Y
Absolutely incompetent service
Vinebikes的点评
点评：I had booked a couple of ebikes for a full day. When we got to the place (a small shed on the premises of Lanzerac Estate) there was no one there, so one of the staff of Lanzerac has advised us to get help at the reception. The reception tried to get in touch with the rental company on 5 different numbers, however, all calls went to voicemail and we could not reach them. We were ready to leave but upon further inspection there were a couple of bikes standing outside of this shed with the bike lock code being displayed on a different bike lock. Luckily, we noticed this and our day was not completely ruined, but a notice of this would have been helpful (there had been absolutely no personal outreach from the company). As we went on our route, 3/4 of the way through one the tires on one of the bikes burst. Looking closely we noticed that this was not even due to it being pierced but due to it being so worn out there was no relief left on the tire which was supposed to be for off road terrain. This tire should have been changed a long time ago. Thankfully, we had service and managed to contact someone from the company who sent someone out to get us. We were stranded in the middle of nowhere on the side of the road in the burning sun for an hour with the driver saying he'd be there in 10-15 minutes, or that he was "around the corner". Finally, we had run out of patience and told the company we are leaving the bikes locked up and getting a taxi back. Just as we were leaving a man rode up on a bicycle (no car), however, we just wanted to get home as quickly as possible at that point and were expecting a truck to pick us and the ebikes up. All in all, I would not recommend this company for bike hire in Stellenbosch.
翻译：我预订了几辆电动自行车，可以骑一整天。当我们到达目的地时（Lanzerac Estate 的一个小棚子），那里空无一人，所以 Lanzerac 的一名工作人员建议我们去前台寻求帮助。前台尝试拨打了 5 个不同的号码联系租赁公司，但所有电话都转到了语音信箱，我们无法联系到他们。我们准备离开，但经过进一步检查，我们发现棚子外面停着几辆自行车，自行车锁密码显示在另一把自行车锁上。幸运的是，我们注意到了这一点，我们的一天并没有完全毁掉，但如果能提前通知一下，那就更好了（公司根本没有亲自联系过我们）。在我们继续前行的过程中，行驶了 3/4 的路程后，其中一辆自行车的轮胎爆了。仔细一看，我们发现这甚至不是因为轮胎被刺破了，而是因为轮胎磨损太厉害，没有留下任何用于越野地形的间隙。这个轮胎早就该换了。谢天谢地，我们得到了服务，并设法联系了公司的某个人，他派人来接我们。我们在路边的荒无人烟的地方被困了一个小时，烈日炎炎，司机说他 10-15 分钟后就到，或者说他“就在拐角处”。最后，我们失去了耐心，告诉公司我们要把自行车锁起来，然后打车回来。就在我们离开的时候，一个男人骑着自行车（不是汽车）过来了，然而，我们当时只想尽快回家，希望有一辆卡车来接我们和电动自行车。总而言之，我不会推荐这家公司在斯泰伦博斯租自行车。
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