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No Sauna, Steam Room, or Whirlpool - Rude Management - Avoid at All Costs
Ritz Carlton Spa的点评
点评：This is by far the worst Ritz spa I’ve ever been to. I arrived at the spa an hour before my treatment and was escorted to a waiting room. Within minutes another spa guest came out and told us to beware because all of the amenities (whirlpool, steam room, sauna, showers, etc.) were out of service despite the Ritz’s website advertising that they were available. Upon learning of this, I requested to cancel my appointment, but was told that I could not cancel because the cancellation window had closed. Come to find out the only mention of the lack of amenities was in the middle of the fine print paragraph you click when you book your services.
After being told we could not cancel, I contacted Marriott corporate and spoke to a very nice woman named Karen who attempted to contact the spa to remedy the issue. The supervisor at the spa yelled at Karen over the phone and was very rude to myself and friend at the spa.
Due to the rude and disturbing behavior of the Ritz spa supervisor, we decided to opt out of our services as neither myself or my friend felt comfortable or welcome at the spa.
After being told we could not cancel, I contacted Marriott corporate and spoke to a very nice woman named Karen who attempted to contact the spa to remedy the issue. The supervisor at the spa yelled at Karen over the phone and was very rude to myself and friend at the spa.
Due to the rude and disturbing behavior of the Ritz spa supervisor, we decided to opt out of our services as neither myself or my friend felt comfortable or welcome at the spa.
翻译：这是迄今为止我去过的最差的丽兹水疗中心。我在接受治疗前一个小时到达水疗中心，被带到了等候室。几分钟后，另一位水疗中心的客人出来告诉我们要小心，因为所有的设施（漩涡浴缸、蒸汽房、桑拿房、淋浴等）都停止使用了，尽管丽兹酒店的网站宣传说这些设施可以使用。得知这一情况后，我要求取消预约，但被告知无法取消，因为取消窗口已经关闭。后来我发现，唯一提到设施不足的地方是在预订服务时点击的细则段落中间。
在被告知无法取消后，我联系了万豪公司，并与一位名叫凯伦的非常好的女士交谈，她试图联系水疗中心解决这个问题。水疗中心的主管在电话里对凯伦大喊大叫，对我和水疗中心的朋友非常粗鲁。
由于丽兹水疗中心主管的粗鲁和令人不安的行为，我们决定退出我们的服务，因为我和我朋友在水疗中心都感觉不舒服或不受欢迎。
在被告知无法取消后，我联系了万豪公司，并与一位名叫凯伦的非常好的女士交谈，她试图联系水疗中心解决这个问题。水疗中心的主管在电话里对凯伦大喊大叫，对我和水疗中心的朋友非常粗鲁。
由于丽兹水疗中心主管的粗鲁和令人不安的行为，我们决定退出我们的服务，因为我和我朋友在水疗中心都感觉不舒服或不受欢迎。
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