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Disgraceful and deliberate mistreatment of children in a so-called “family-friendly” lounge
Fiji Airways Premier Lounge的点评
点评：This was one of the most disturbing lounge experiences I have ever had.
A staff member at the Fiji Airways Premier Lounge deliberately and intentionally made loud, frightening sounds to scare my two children (aged 4 and 2). This was not accidental, not playful, and not a misunderstanding — the staff member was fully aware of her actions and did it on purpose. Both children were visibly frightened and distressed.
To make matters worse, she did this without realising we were seated directly behind her, meaning the behaviour was clearly not intended as communication or assistance, but as a cowardly and unprofessional attempt to intimidate children she thought their parents could not see.
What is particularly infuriating is the hypocrisy. The lounge openly advertises itself as catering to families, including promotional signage highlighting an on-site nanny and child-friendly services. In reality, none of this was evident. No nanny. No visible child support. No family-friendly environment. Just a staff member who thought it was acceptable to scare toddlers instead of doing her job.
My children were not running around, not damaging property, and not behaving inappropriately. They were simply playing together — as children do — in a space that claims to welcome families.
For a Premier lounge, this behaviour is appalling. It demonstrates a complete lack of professionalism, training, accountability, and basic decency. Any staff member who believes it is acceptable to intentionally frighten young children should not be employed in a customer-facing role, let alone in a premium lounge.
I strongly warn parents travelling with young children to avoid this lounge. Fiji Airways should be embarrassed to attach its name to an experience that involves intentional intimidation of children and false advertising of family-friendly services.
This incident warrants a formal investigation and immediate corrective action
A staff member at the Fiji Airways Premier Lounge deliberately and intentionally made loud, frightening sounds to scare my two children (aged 4 and 2). This was not accidental, not playful, and not a misunderstanding — the staff member was fully aware of her actions and did it on purpose. Both children were visibly frightened and distressed.
To make matters worse, she did this without realising we were seated directly behind her, meaning the behaviour was clearly not intended as communication or assistance, but as a cowardly and unprofessional attempt to intimidate children she thought their parents could not see.
What is particularly infuriating is the hypocrisy. The lounge openly advertises itself as catering to families, including promotional signage highlighting an on-site nanny and child-friendly services. In reality, none of this was evident. No nanny. No visible child support. No family-friendly environment. Just a staff member who thought it was acceptable to scare toddlers instead of doing her job.
My children were not running around, not damaging property, and not behaving inappropriately. They were simply playing together — as children do — in a space that claims to welcome families.
For a Premier lounge, this behaviour is appalling. It demonstrates a complete lack of professionalism, training, accountability, and basic decency. Any staff member who believes it is acceptable to intentionally frighten young children should not be employed in a customer-facing role, let alone in a premium lounge.
I strongly warn parents travelling with young children to avoid this lounge. Fiji Airways should be embarrassed to attach its name to an experience that involves intentional intimidation of children and false advertising of family-friendly services.
This incident warrants a formal investigation and immediate corrective action
翻译：这是我经历过的最令人不安的贵宾休息室体验之一。
斐济航空贵宾休息室的一名工作人员故意发出响亮而吓人的声音，试图吓唬我的两个孩子（分别4岁和2岁）。这并非意外，也并非玩笑，更不是误会——这名工作人员完全清楚自己的行为，并且是故意为之。两个孩子都明显受到了惊吓。
更糟糕的是，她这样做时并没有意识到我们就坐在她身后，这意味着她的行为显然并非出于沟通或帮助的目的，而是一种懦弱且不专业的恐吓行为，她以为孩子的父母看不到。
尤其令人愤怒的是这种虚伪。这家休息室公开宣称自己是为家庭服务的，包括醒目的宣传标语都强调有现场保姆和儿童友好服务。但实际上，这些都没有体现出来。没有保姆，没有明显的儿童照护服务，也没有所谓的家庭友好环境。一名员工竟然认为吓唬幼儿是可以接受的，而不是尽职尽责地做好自己的工作。
我的孩子没有乱跑乱闹，没有损坏财物，也没有任何不当行为。他们只是像其他孩子一样，在一个号称欢迎家庭的场所里玩耍。
对于一个高级休息室来说，这种行为令人震惊。这完全暴露出工作人员缺乏专业精神、培训、责任心和基本的礼貌。任何认为故意吓唬幼童是可以接受的员工都不应该被聘用从事面向客户的工作，更不用说是在高级休息室了。
我强烈建议带幼童出行的家长避开这家休息室。斐济航空应该为自己的品牌与这种故意恐吓儿童、虚假宣传家庭友好服务的行为联系在一起而感到羞耻。
此事必须进行正式调查并立即采取纠正措施。
斐济航空贵宾休息室的一名工作人员故意发出响亮而吓人的声音，试图吓唬我的两个孩子（分别4岁和2岁）。这并非意外，也并非玩笑，更不是误会——这名工作人员完全清楚自己的行为，并且是故意为之。两个孩子都明显受到了惊吓。
更糟糕的是，她这样做时并没有意识到我们就坐在她身后，这意味着她的行为显然并非出于沟通或帮助的目的，而是一种懦弱且不专业的恐吓行为，她以为孩子的父母看不到。
尤其令人愤怒的是这种虚伪。这家休息室公开宣称自己是为家庭服务的，包括醒目的宣传标语都强调有现场保姆和儿童友好服务。但实际上，这些都没有体现出来。没有保姆，没有明显的儿童照护服务，也没有所谓的家庭友好环境。一名员工竟然认为吓唬幼儿是可以接受的，而不是尽职尽责地做好自己的工作。
我的孩子没有乱跑乱闹，没有损坏财物，也没有任何不当行为。他们只是像其他孩子一样，在一个号称欢迎家庭的场所里玩耍。
对于一个高级休息室来说，这种行为令人震惊。这完全暴露出工作人员缺乏专业精神、培训、责任心和基本的礼貌。任何认为故意吓唬幼童是可以接受的员工都不应该被聘用从事面向客户的工作，更不用说是在高级休息室了。
我强烈建议带幼童出行的家长避开这家休息室。斐济航空应该为自己的品牌与这种故意恐吓儿童、虚假宣传家庭友好服务的行为联系在一起而感到羞耻。
此事必须进行正式调查并立即采取纠正措施。
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