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Charged for a Flight Delay Despite “No Extra Charge” Promise
1ST Airport Taxis的点评
点评：⭐☆☆☆☆ (1 star)
I booked a Heathrow airport return trip with 1ST Airport Taxis and was charged an additional £15 because my flight was delayed by one hour.
This is particularly disappointing because the company advertises that they track your flight and adjust pickup times accordingly. Their customer service promise also states there is no extra charge for flight delays and that waiting time is managed based on the actual landing time.
In this case, the delay was announced more than 10 hours before the flight arrived in Heathrow, meaning the company had significant advance notice. This was not a last-minute runway delay — it was known well in advance.
If flight tracking and delay adjustment are included in the service, and delays are accounted for, then charging extra in these circumstances feels inconsistent with what is publicly advertised.
The driver himself was fine, but the unexpected surcharge and contradiction between the advertised policy and what was applied have left a poor impression. I would not use this company again.
I would urge the company to review how their flight monitoring policy is being applied, as it does not reflect what is stated on their website.
I booked a Heathrow airport return trip with 1ST Airport Taxis and was charged an additional £15 because my flight was delayed by one hour.
This is particularly disappointing because the company advertises that they track your flight and adjust pickup times accordingly. Their customer service promise also states there is no extra charge for flight delays and that waiting time is managed based on the actual landing time.
In this case, the delay was announced more than 10 hours before the flight arrived in Heathrow, meaning the company had significant advance notice. This was not a last-minute runway delay — it was known well in advance.
If flight tracking and delay adjustment are included in the service, and delays are accounted for, then charging extra in these circumstances feels inconsistent with what is publicly advertised.
The driver himself was fine, but the unexpected surcharge and contradiction between the advertised policy and what was applied have left a poor impression. I would not use this company again.
I would urge the company to review how their flight monitoring policy is being applied, as it does not reflect what is stated on their website.
翻译：⭐☆☆☆☆（1星）
我通过1ST Airport Taxis预订了希思罗机场往返接送服务，结果因为航班延误一小时而被额外收取了15英镑。
这尤其令人失望，因为该公司宣传他们会追踪航班动态并据此调整接机时间。他们的客户服务承诺也明确表示，航班延误不收取额外费用，等待时间会根据实际着陆时间进行调整。
而这次航班延误是在抵达希思罗机场前10多个小时就已宣布的，这意味着该公司事先得到了相当充分的通知。这并非临时跑道延误——而是提前很久就已知的。
如果航班追踪和延误调整都包含在服务范围内，并且延误情况也已纳入考虑，那么在这种情况下额外收费就显得与其公开宣传的内容不符。
司机本人还不错，但意外的附加费以及与宣传政策的矛盾之处，给我留下了非常糟糕的印象。我以后不会再使用这家公司的服务了。
我敦促该公司审查其航班监控政策的执行情况，因为实际情况与该公司网站上所述不符。
我通过1ST Airport Taxis预订了希思罗机场往返接送服务，结果因为航班延误一小时而被额外收取了15英镑。
这尤其令人失望，因为该公司宣传他们会追踪航班动态并据此调整接机时间。他们的客户服务承诺也明确表示，航班延误不收取额外费用，等待时间会根据实际着陆时间进行调整。
而这次航班延误是在抵达希思罗机场前10多个小时就已宣布的，这意味着该公司事先得到了相当充分的通知。这并非临时跑道延误——而是提前很久就已知的。
如果航班追踪和延误调整都包含在服务范围内，并且延误情况也已纳入考虑，那么在这种情况下额外收费就显得与其公开宣传的内容不符。
司机本人还不错，但意外的附加费以及与宣传政策的矛盾之处，给我留下了非常糟糕的印象。我以后不会再使用这家公司的服务了。
我敦促该公司审查其航班监控政策的执行情况，因为实际情况与该公司网站上所述不符。
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