点评:Multi family pick up for airport service.
Promised a trailer - not provided, car was stacked to the roof in an unsafe manner to get all bags in, with overflow bags in the cab - very uncomfortable! told too bad when I called to ask what happened! I discussed this at the time of booking and during 3 subsequent reconfirmation discussions so it was well known what was required for our family.
Car seats provided incorrectly for both trips. Kids (3 and 7 months) unable to sit in required seats as they were not suitable.
Airport driver that picked us up on our way back was disgustingly rude to us. Yelled at us to hurry up several times, telling us he was late for his next job even though our plane landed on time and we made it through immigration/customs in great time - we were not late, I’d say they double booked - surely a transfer company allows for this additional time needed after landing? Driver then sped and drove in an unsafe manner the entire trip home - all while kids both not in safe car seats!!
Very uncomfortable trip home, we felt like we couldn’t even talk.
Provided feedback to platinum shuttles and after almost 2 weeks received a sub par response basically acknowledging receipt of the email, but not one response or explanation was provided on any of the points. They could care less!!
Ruined the end of our holiday.
Would NEVER recommend to anyone!!!
翻译:多家庭接机服务。
承诺有一辆拖车 - 没有提供,汽车以不安全的方式堆放在车顶,无法将所有袋子装进去,驾驶室里有溢出的袋子 - 非常不舒服!当我打电话询问发生了什么事时,告诉我太糟糕了!我在预订时以及随后的 3 次重新确认讨论中讨论了这一点,因此我们家庭需要什么是众所周知的。
两次旅行的汽车座椅均未正确提供。儿童(3 和 7 个月)无法坐在所需的座位上,因为它们不合适。
在我们回来的路上接我们的机场司机对我们非常粗鲁。好几次对我们大喊要快点,告诉我们他下一份工作迟到了,尽管我们的飞机准时降落,而且我们很及时地通过了移民/海关——我们没有迟到,我想说他们重复预订了——接送公司肯定会考虑着陆后所需的额外时间吗?然后,司机在回家的整个旅程中以不安全的方式超速行驶——而孩子们都没有坐在安全的汽车座椅上!
回家的路上非常不舒服,我们觉得我们甚至无法说话。
向白金班车提供了反馈,近两周后收到了低于标准的回复,基本上确认收到了电子邮件,但没有对任何一点提供任何回复或解释。他们可以不在乎!
毁了我们假期的结束。
永远不会推荐给任何人!