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fatemeh s
cleanliness, organization, and customer service
卡尔特斯湖水上乐园的点评
点评：⭐ 1/5 — Very disappointing experience.
I paid $20 for a locker, but their payment device glitched. Even after I showed the staff and supervisor the $20 transaction on my bank account, they refused to give me the locker key and insisted that I pay another $20, then request a refund later if both charges posted. I wasn’t willing to pay twice because of a problem with their system.
I wasted about 30 minutes of my paid visit standing in the hot sun trying to resolve this and ultimately walked away without the locker I had already paid for. Very poor handling of a simple customer-service issue.
The Lazy River was another major disappointment. It was extremely overcrowded, and the water looked visibly unclean. I could see floating particles and hair in the water and didn’t feel comfortable getting in at all.
Considering the cost of admission, I expected much better cleanliness, organization, and customer service. Definitely not the experience I expected.
I paid $20 for a locker, but their payment device glitched. Even after I showed the staff and supervisor the $20 transaction on my bank account, they refused to give me the locker key and insisted that I pay another $20, then request a refund later if both charges posted. I wasn’t willing to pay twice because of a problem with their system.
I wasted about 30 minutes of my paid visit standing in the hot sun trying to resolve this and ultimately walked away without the locker I had already paid for. Very poor handling of a simple customer-service issue.
The Lazy River was another major disappointment. It was extremely overcrowded, and the water looked visibly unclean. I could see floating particles and hair in the water and didn’t feel comfortable getting in at all.
Considering the cost of admission, I expected much better cleanliness, organization, and customer service. Definitely not the experience I expected.
翻译：⭐ 1/5 —— 极其令人失望的体验。
我支付了20美元来租用储物柜，但他们的支付系统出现了故障。即便我向工作人员及主管展示了银行账单上20美元的扣款记录，他们仍拒绝给我储物柜的钥匙，还坚持要求我再支付20美元，并说如果两个扣款都成功的话我再申请退款即可。由于是他们的系统出了问题，我实在不愿意支付两次费用。我花了大约30分钟时间，在烈日下试图解决这个问题，但最终还是没能拿到早已付费购买的储物柜。如此简单的客户服务问题竟被处理得如此糟糕。
“懒人河”也令我大失所望。那里人满为患，水质明显不干净——我能看到水中有漂浮的颗粒物与头发，根本不敢下水。
考虑到入场费用而言……我原以为这里的清洁度、秩序以及客户服务都会出色得多。但实际体验完全出乎我的意料。
我支付了20美元来租用储物柜，但他们的支付系统出现了故障。即便我向工作人员及主管展示了银行账单上20美元的扣款记录，他们仍拒绝给我储物柜的钥匙，还坚持要求我再支付20美元，并说如果两个扣款都成功的话我再申请退款即可。由于是他们的系统出了问题，我实在不愿意支付两次费用。我花了大约30分钟时间，在烈日下试图解决这个问题，但最终还是没能拿到早已付费购买的储物柜。如此简单的客户服务问题竟被处理得如此糟糕。
“懒人河”也令我大失所望。那里人满为患，水质明显不干净——我能看到水中有漂浮的颗粒物与头发，根本不敢下水。
考虑到入场费用而言……我原以为这里的清洁度、秩序以及客户服务都会出色得多。但实际体验完全出乎我的意料。
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