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Zero Communication
Daufuskie Trail Rides的点评
点评：I attempted to schedule a trail ride with Daufuskie Trail Rides approximately a week prior to my trip to Savannah. Despite multiple efforts to reach them by phone and an email, I received no response whatsoever. I left several voicemails requesting a call back, specifically inquiring about a tour package that would include the ferry, golf cart rental, and a trail ride for four people. I called several other times during their business hours and hung up in frustration after being dumped to voicemail. My calls and voicemails went unanswered, and my email inquiry was ignored.
When I arrived in Savannah, I continued trying. Again, I was sent to voicemail. I even contacted the general customer service line at Haig Point, hoping they could assist. They were unable to reach a live person at the stables, and instead took my information and told me they would give my information to a manager in the trail ride department. I left my name and cell number and waited for a return call. None came.
After leaving a final voicemail on my second day in Savannah with still no reply, I gave up on the organization entirely.
I understand that Daufuskie Trail Rides is affiliated with a larger resort and that staffing issues may occur. However, the complete lack of communication—despite repeated, polite outreach—felt more like indifference than a logistical shortfall. There is no online booking system and absolutely no follow-up to the means of communication they designate (email and voicemail).
While I imagine the trail ride itself might be enjoyable if you’re lucky enough to book it, that was simply not possible in my case due to their failure to respond. For that reason, I’m giving them one star. Customer service is the gateway to any great experience, and unfortunately, I never even made it past the gate.
When I arrived in Savannah, I continued trying. Again, I was sent to voicemail. I even contacted the general customer service line at Haig Point, hoping they could assist. They were unable to reach a live person at the stables, and instead took my information and told me they would give my information to a manager in the trail ride department. I left my name and cell number and waited for a return call. None came.
After leaving a final voicemail on my second day in Savannah with still no reply, I gave up on the organization entirely.
I understand that Daufuskie Trail Rides is affiliated with a larger resort and that staffing issues may occur. However, the complete lack of communication—despite repeated, polite outreach—felt more like indifference than a logistical shortfall. There is no online booking system and absolutely no follow-up to the means of communication they designate (email and voicemail).
While I imagine the trail ride itself might be enjoyable if you’re lucky enough to book it, that was simply not possible in my case due to their failure to respond. For that reason, I’m giving them one star. Customer service is the gateway to any great experience, and unfortunately, I never even made it past the gate.
翻译：在前往萨凡纳的大约一周前，我尝试通过Daufuskie Trail Rides预订一次越野骑行。尽管我多次尝试通过电话和电子邮件联系他们，却没有任何回复。我留下了几条语音留言，要求他们回电，具体询问了包含渡轮、高尔夫球车租赁和四人越野骑行的旅游套餐。在他们营业时间内，我又打了几次电话，都被转到语音信箱后，沮丧地挂断了电话。我的电话和语音留言无人接听，我的邮件咨询也被忽略了。
抵达萨凡纳后，我继续尝试联系。再次被转到语音信箱。我甚至联系了Haig Point的客服热线，希望他们能提供帮助。他们联系不上马厩的工作人员，而是记录了我的信息，并告诉我会将我的信息转交给越野骑行部门的一位经理。我留下了我的姓名和手机号码，等待回电，但始终无人接听。
在萨凡纳的第二天，我留下了最后一条语音留言，却依然无人回复，于是彻底放弃了这个行程。
我知道道夫斯基步道骑行公司隶属于一个更大的度假村，可能会出现人员配备问题。然而，尽管我多次礼貌地联系他们，但完全缺乏沟通，与其说是后勤保障不足，不如说是漠不关心。他们没有在线预订系统，也完全没有对他们指定的沟通方式（电子邮件和语音邮件）进行任何后续跟进。
虽然我想象，如果你足够幸运地预订了步道骑行，它本身应该会很有趣，但由于他们没有回复，我根本无法享受。因此，我给他们一星。客户服务是通往任何美好体验的大门，但不幸的是，我甚至都没能踏进这扇大门。
抵达萨凡纳后，我继续尝试联系。再次被转到语音信箱。我甚至联系了Haig Point的客服热线，希望他们能提供帮助。他们联系不上马厩的工作人员，而是记录了我的信息，并告诉我会将我的信息转交给越野骑行部门的一位经理。我留下了我的姓名和手机号码，等待回电，但始终无人接听。
在萨凡纳的第二天，我留下了最后一条语音留言，却依然无人回复，于是彻底放弃了这个行程。
我知道道夫斯基步道骑行公司隶属于一个更大的度假村，可能会出现人员配备问题。然而，尽管我多次礼貌地联系他们，但完全缺乏沟通，与其说是后勤保障不足，不如说是漠不关心。他们没有在线预订系统，也完全没有对他们指定的沟通方式（电子邮件和语音邮件）进行任何后续跟进。
虽然我想象，如果你足够幸运地预订了步道骑行，它本身应该会很有趣，但由于他们没有回复，我根本无法享受。因此，我给他们一星。客户服务是通往任何美好体验的大门，但不幸的是，我甚至都没能踏进这扇大门。
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