点评:After leaving the Splatter booth we saw another booth that caught our attention – the Chichen tour ($540.00) for Tuesday, July 5th. We spoke with Enrique Eduardo Mungula Valdez-ARPG0002. We talked for several minutes and my boys were excited to tour the Mayan Ruins. Enrique never stated, “no refunds or all sales final”. We returned to our room to prepare for our splatter experience. I received a call from our butler advising he had booked the same tour and was told to see if I could get a refund. I immediately returned to the booth and advised Mr. Mungula Valdez of the situation. He kept saying there was no refund. I told him he did not tell me upfront there were no refunds. If he would have stated that, I would not have purchased the tickets from him. I also, advised him, he overcharged me based on your website. I should have only paid around ($120 * 4 = $480). He stated the cost is like selling cars there is a mark-up cost. After going back and forth with him, he continued to say let me see what I can do. I am not sure if he tried to do anything. He did admit, he should have told me up front the tickets were non-refundable.
Visiting the Chichen Itza tour and our guides were AWESOME!!!! It was the beginning part of our story that sored my trip. I would like a refund for the difference in cost I over paid
翻译:离开 Splatter 展位后,我们看到了另一个引起我们注意的展位——7 月 5 日星期二的 Chichen 之旅($540.00)。我们采访了 Enrique Eduardo Mungula Valdez-ARPG0002。我们聊了几分钟,我的孩子们很高兴能参观玛雅遗址。恩里克从未声明,“不退款或所有销售最终”。我们回到我们的房间为我们的飞溅体验做准备。我接到管家打来的电话,告诉我他已经预订了同一次旅行,并被告知要看看我是否可以获得退款。我立即返回展位,将情况告知 Mungula Valdez 先生。他一直说没有退款。我告诉他他没有提前告诉我没有退款。如果他这么说,我就不会从他那里买票了。我也告诉他,他根据你的网站多收了我的钱。我应该只支付大约(120 美元 * 4 = 480 美元)。他说成本就像卖车一样有加价成本。和他兜兜转转后,他继续说让我看看我能做什么。我不确定他是否试图做任何事情。他确实承认,他应该事先告诉我门票不可退还。
参观奇琴伊察之旅,我们的导游很棒!!!!这是我们故事的开头部分让我的旅行感到痛苦。我想退还我多付的费用差额