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Katherine P
Do not book with these people; it is a SCAM
UK9 Dogs Sports Centre的点评
点评：Unfortunately, we had a similar experience with UK9 as the previous reviewer.
I purchased a Bronze Sled Dog Experience for my daughter’s birthday in September 2025. They insisted on payment by bank transfer, a red flag I regret ignoring, and I paid £200 for a date at the end of November. Communication was perfectly fine until they had my money. After that, nothing.
Their paperwork stated they would contact us a week before the experience. Five days before the date, with no update, I chased them. I eventually received a message from Kerri Hooner, claiming illness and postponing the experience; the night before it was due to take place.
Rebooking was another battle. I had to chase repeatedly before finally securing a February 2026 date. Once again, it was cancelled, this time two days before. Since then, I have contacted them multiple times and received no response at all.
On 29 April, I emailed Kerri requesting a refund under the Consumer Rights Act 2015. Again, no reply. I contacted my bank, who opened a fraud case against UK9. The bank refunded me £100, but the remaining £100 is lost. I was also advised to report them to “Report Fraud”, which I have done.
I was patient, polite, and sympathetic throughout, and they took advantage of that. This has caused huge disappointment for my daughter and a lot of time and effect chasing UK9 and finally reporting it to the bank and Report Fraud.
I cannot say this strongly enough: if you don’t want to lose money, do not book with these people.
I purchased a Bronze Sled Dog Experience for my daughter’s birthday in September 2025. They insisted on payment by bank transfer, a red flag I regret ignoring, and I paid £200 for a date at the end of November. Communication was perfectly fine until they had my money. After that, nothing.
Their paperwork stated they would contact us a week before the experience. Five days before the date, with no update, I chased them. I eventually received a message from Kerri Hooner, claiming illness and postponing the experience; the night before it was due to take place.
Rebooking was another battle. I had to chase repeatedly before finally securing a February 2026 date. Once again, it was cancelled, this time two days before. Since then, I have contacted them multiple times and received no response at all.
On 29 April, I emailed Kerri requesting a refund under the Consumer Rights Act 2015. Again, no reply. I contacted my bank, who opened a fraud case against UK9. The bank refunded me £100, but the remaining £100 is lost. I was also advised to report them to “Report Fraud”, which I have done.
I was patient, polite, and sympathetic throughout, and they took advantage of that. This has caused huge disappointment for my daughter and a lot of time and effect chasing UK9 and finally reporting it to the bank and Report Fraud.
I cannot say this strongly enough: if you don’t want to lose money, do not book with these people.
翻译：不幸的是，我们和之前的评论者一样，在UK9遇到了类似的问题。
我为女儿2025年9月的生日预订了一项铜级雪橇犬体验。他们坚持要求银行转账付款，我当时忽略了这个危险信号，现在想想真是后悔莫及。我支付了200英镑，预订的是11月底的体验。在他们收到我的钱之前，沟通一切正常。但之后就杳无音信了。
他们的文件上写着会在体验开始前一周联系我们。然而，距离体验开始还有五天，我却没有任何消息，只好催促他们。最终，我收到了Kerri Hooner的回复，说她生病了，要推迟体验；而这距离体验开始的时间已经是前一天晚上了。
重新预订又是一场拉锯战。我不得不反复催促，才最终确定了2026年2月的日期。结果，这次又被取消了，而且是在两天前。从那以后，我多次联系他们，但始终没有收到任何回复。
4月29日，我根据《2015年消费者权益法》向Kerri发邮件要求退款，但依然杳无音信。我联系了银行，银行对UK9公司立案调查。银行退还了我100英镑，但剩下的100英镑却不知所踪。银行建议我向“举报欺诈”机构举报，我也照做了。
我始终保持耐心、礼貌和同情，但他们却利用了这一点。这件事让我女儿非常失望，也让我耗费了大量时间和精力去追查UK9公司，最终不得不向银行和“举报欺诈”机构举报。
我必须郑重提醒：如果您不想蒙受损失，千万不要通过这家公司预订服务。
我为女儿2025年9月的生日预订了一项铜级雪橇犬体验。他们坚持要求银行转账付款，我当时忽略了这个危险信号，现在想想真是后悔莫及。我支付了200英镑，预订的是11月底的体验。在他们收到我的钱之前，沟通一切正常。但之后就杳无音信了。
他们的文件上写着会在体验开始前一周联系我们。然而，距离体验开始还有五天，我却没有任何消息，只好催促他们。最终，我收到了Kerri Hooner的回复，说她生病了，要推迟体验；而这距离体验开始的时间已经是前一天晚上了。
重新预订又是一场拉锯战。我不得不反复催促，才最终确定了2026年2月的日期。结果，这次又被取消了，而且是在两天前。从那以后，我多次联系他们，但始终没有收到任何回复。
4月29日，我根据《2015年消费者权益法》向Kerri发邮件要求退款，但依然杳无音信。我联系了银行，银行对UK9公司立案调查。银行退还了我100英镑，但剩下的100英镑却不知所踪。银行建议我向“举报欺诈”机构举报，我也照做了。
我始终保持耐心、礼貌和同情，但他们却利用了这一点。这件事让我女儿非常失望，也让我耗费了大量时间和精力去追查UK9公司，最终不得不向银行和“举报欺诈”机构举报。
我必须郑重提醒：如果您不想蒙受损失，千万不要通过这家公司预订服务。
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