点评:DO NOT BUY FROM THEM, ITS A SCAM!
Unfortunately our family purchased the bronze package for our Christmas present and we have been unable to get a booking made with the company (Kerri or Ben Peters). Communication is non existent, its a WhatsApp number that I have only received two messages back from (I was sympathetic at first as they had a loss in the family, however it has now been 5 months), unable to call, no reply to emails and we were even in the area so popped into the address stated on the website which turned out to be an abandoned house. We spoke to the local companies in the area and said they had never lived at that address and you can't currently get to them as they have put themselves in an inaccessible field.
So currently - no replies to emails / WhatsApp, they have taken money, unable to book the experience. It would also seem they are claiming to be part of a federation that they are not.
I will keep trying and will be reporting to trading standards.
Please be warned they might reply when you're trying to book an experience to get your money and that's the last you'll hear from them.
翻译:千万别从他们那里买东西,这是个骗局!
我们家买了他们的铜级套餐作为圣诞礼物,结果一直联系不上这家公司(Kerri 或 Ben Peters)。他们根本联系不上,只给了我一个 WhatsApp 号码,而且只收到过两条回复(一开始我很同情他们,因为他们家里有人去世了,但现在已经过去 5 个月了),电话也打不通,邮件也杳无音信。我们甚至还去了他们网站上写的地址,结果发现那是一栋废弃的房子。我们问了当地的几家公司,他们都说从来没住过那个地址,而且现在根本进不去,因为他们把自己安置在了一片偏僻的田地里。
所以现在的情况是:邮件和 WhatsApp 消息都石沉大海,钱也收了,体验却预订不了。他们似乎还自称是某个联盟的成员,但实际上根本不是。
我会继续尝试联系他们,并且会向消费者权益保护机构举报。
请注意,他们可能会在你尝试预订体验活动以获取款项时回复你,而之后你将再也听不到他们的消息。