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Escape3850366****
Ruined Anniversary Trip: Broken Cars, Driver Scams & Abusive GM.
Paradise Holidays的点评
点评：AVOID THIS AGENCY.
Classic bait-and-switch.
They advertise 5-day packages for ₹14,999, but we were charged ₹35,379 for a "premium" base package that ended up costing us double out of pocket due to hidden charges and scams.
On Day 1, our car AC broke down. The driver abandoned us at a hotel for hours. We missed our entire Cochin itinerary and were only taken to a kids' park after 6 PM. The GM (Famsida Siddique) was incredibly abusive and hostile on the phone when I complained, I have the call recorded. She demanded we ruin our Munnar anniversary hotel bookings just to cover up their broken vehicle schedule.
Worse, they run a driver commission scam. They gave us an entry ticket for "Anakkara Spices," but the driver deliberately diverted us to a completely different location ("Green Farm Spices") where we were aggressively pressured into buying ₹3,630 worth of products that cost ₹1,500 online. When confronted, the agency admitted the driver went to the wrong place but refused a refund. Automated customer care took my negative feedback mid-trip and promised a call, but they completely ghosted me.
Terrible vehicles, driver scams, and abusive management.
Save your money and book your own trip.
Classic bait-and-switch.
They advertise 5-day packages for ₹14,999, but we were charged ₹35,379 for a "premium" base package that ended up costing us double out of pocket due to hidden charges and scams.
On Day 1, our car AC broke down. The driver abandoned us at a hotel for hours. We missed our entire Cochin itinerary and were only taken to a kids' park after 6 PM. The GM (Famsida Siddique) was incredibly abusive and hostile on the phone when I complained, I have the call recorded. She demanded we ruin our Munnar anniversary hotel bookings just to cover up their broken vehicle schedule.
Worse, they run a driver commission scam. They gave us an entry ticket for "Anakkara Spices," but the driver deliberately diverted us to a completely different location ("Green Farm Spices") where we were aggressively pressured into buying ₹3,630 worth of products that cost ₹1,500 online. When confronted, the agency admitted the driver went to the wrong place but refused a refund. Automated customer care took my negative feedback mid-trip and promised a call, but they completely ghosted me.
Terrible vehicles, driver scams, and abusive management.
Save your money and book your own trip.
翻译：切勿选择这家旅行社。典型的诱导消费骗局。他们宣传的5天旅游套餐价格为14,999卢比，但我们最终却被收取了35,379卢比的“高级”基础套餐费用。由于各种隐性收费和骗术，我们实际上自掏腰包支付了双倍的费用。
行程第一天，我们的车空调就坏了。司机把我们丢在一家酒店里好几个小时。我们完全错过了在科钦的行程安排，直到下午6点以后才被带到一个儿童公园。当我打电话投诉时，总经理（Famsida Siddique）态度极其恶劣且充满敌意。我录下了通话内容。她要求我们取消在穆纳尔庆祝结婚纪念日的酒店预订，只为了掩盖他们车辆调度混乱的问题。
更糟糕的是，他们还搞司机佣金欺诈。他们给了我们“Anakkara Spices”的入场券，但司机却故意把我们带到了另一个地方——“Green Farm Spices”。在那里，我们被强行推销，最终购买了价值3,630卢比的商品，而这些商品在网上的售价仅为1,500卢比。当我们提出质疑时……该机构承认司机送错了地方，但却拒绝退款。自动客服系统在行程中途接收了我的负面反馈，并承诺会打电话给我，结果却完全杳无音信。
车辆状况糟糕、司机欺诈行为频发，管理层也极其蛮横无理。
还是省下钱来自己安排行程吧。
行程第一天，我们的车空调就坏了。司机把我们丢在一家酒店里好几个小时。我们完全错过了在科钦的行程安排，直到下午6点以后才被带到一个儿童公园。当我打电话投诉时，总经理（Famsida Siddique）态度极其恶劣且充满敌意。我录下了通话内容。她要求我们取消在穆纳尔庆祝结婚纪念日的酒店预订，只为了掩盖他们车辆调度混乱的问题。
更糟糕的是，他们还搞司机佣金欺诈。他们给了我们“Anakkara Spices”的入场券，但司机却故意把我们带到了另一个地方——“Green Farm Spices”。在那里，我们被强行推销，最终购买了价值3,630卢比的商品，而这些商品在网上的售价仅为1,500卢比。当我们提出质疑时……该机构承认司机送错了地方，但却拒绝退款。自动客服系统在行程中途接收了我的负面反馈，并承诺会打电话给我，结果却完全杳无音信。
车辆状况糟糕、司机欺诈行为频发，管理层也极其蛮横无理。
还是省下钱来自己安排行程吧。
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