点评:We booked a beginner lesson the night before for 10 am. We go a confirmation mail and they reserved the money on our card. We went to the meeting point at 10 am, but there was no one there. We contacted the company and they told us they had missed our booking. Then why did we get a confirmation mail? Furthermore the guy we talked to didn’t seem sorry for our inconvenience at all. They said it wasn’t possible for the lesson to take place at 10 cause there was no waves and they offered us to do it in the afternoon instead but we had already made other plans later. We know they can’t control the weather but it would have been nice to know earlier that the lessons couldn’t take place as planned. Maybe 10 o’clock shouldn’t have been an option on the booking site and maybe we shouldn’t have been able to book the night before if they are not able to manage last-minute bookings (would be fair enough)
翻译:我们在前一天晚上预订了上午 10 点的初级课程。我们发送了一封确认邮件,他们将钱保留在我们的卡上。我们上午10点去集合点,但那里没有人。我们联系了该公司,他们告诉我们他们错过了我们的预订。那为什么我们会收到确认邮件呢?此外,我们与之交谈的那个人似乎对我们带来的不便一点也不抱歉。他们说不可能在 10 点上课,因为没有海浪,他们建议我们在下午上课,但我们后来已经制定了其他计划。我们知道他们无法控制天气,但很高兴早点知道课程无法按计划进行。也许 10 点钟不应该是预订网站上的一个选项,如果他们无法管理最后一刻的预订,也许我们不应该在前一天晚上预订(这很公平)