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Mechanical issues Poor customer service
Forest Hill Lanes的点评
点评：We encountered ongoing technical difficulties with our two lanes, which caused about 25% of our time to be spent waiting for ball returns, stuck balls, and maintenance assistance. This was particularly frustrating as we had six children with us, and the repeated delays disrupted the flow of our visit.
When I shared this issue with the staff at the counter, they kindly offered to compensate us for the shoe rental. However, the shoes had already been paid for by another parent, who had to leave early with her children due to the lengthy wait times. I suggested applying the compensation in the form of a gift card or a discount on our game, which seemed reasonable under the circumstances.
At this point, the manager, Ross, came out of the office visibly shaking his head. His demeanor was extremely unprofessional—short-tempered, rude, and dismissive. Instead of showing empathy or attempting to resolve the situation constructively, he begrudgingly reduced our bill by $10. His attitude was entirely unacceptable and demonstrated a lack of respect for customer service, especially in what should be a family-friendly environment.
This experience was highly disappointing, and I hope you take steps to address the issues we encountered. Both the technical problems and the manager's behavior detracted significantly from what should have been a positive outing for our group.
When I shared this issue with the staff at the counter, they kindly offered to compensate us for the shoe rental. However, the shoes had already been paid for by another parent, who had to leave early with her children due to the lengthy wait times. I suggested applying the compensation in the form of a gift card or a discount on our game, which seemed reasonable under the circumstances.
At this point, the manager, Ross, came out of the office visibly shaking his head. His demeanor was extremely unprofessional—short-tempered, rude, and dismissive. Instead of showing empathy or attempting to resolve the situation constructively, he begrudgingly reduced our bill by $10. His attitude was entirely unacceptable and demonstrated a lack of respect for customer service, especially in what should be a family-friendly environment.
This experience was highly disappointing, and I hope you take steps to address the issues we encountered. Both the technical problems and the manager's behavior detracted significantly from what should have been a positive outing for our group.
翻译：我们的两条球道一直遇到技术故障，导致我们大约 25% 的时间都花在等待球归还、球卡住和维修协助上。这尤其令人沮丧，因为我们有六个孩子，反复的延误打乱了我们的行程。
当我与柜台工作人员分享这个问题时，他们好心地提出补偿我们租鞋的费用。然而，鞋子已经由另一位家长支付了，由于等待时间太长，她不得不带着孩子提前离开。我建议以礼品卡或游戏折扣的形式来补偿，这在当时的情况下似乎是合理的。
这时，经理罗斯从办公室里走出来，明显摇着头。他的举止非常不专业——脾气暴躁、粗鲁、不屑一顾。他没有表现出同情心或试图建设性地解决问题，而是勉强给我们的账单减少了 10 美元。他的态度完全令人无法接受，表现出对客户服务的不尊重，尤其是在本应是家庭友好的环境中。
这次经历非常令人失望，我希望您采取措施解决我们遇到的问题。技术问题和经理的行为都严重影响了我们团队本应是一次积极的出游。
当我与柜台工作人员分享这个问题时，他们好心地提出补偿我们租鞋的费用。然而，鞋子已经由另一位家长支付了，由于等待时间太长，她不得不带着孩子提前离开。我建议以礼品卡或游戏折扣的形式来补偿，这在当时的情况下似乎是合理的。
这时，经理罗斯从办公室里走出来，明显摇着头。他的举止非常不专业——脾气暴躁、粗鲁、不屑一顾。他没有表现出同情心或试图建设性地解决问题，而是勉强给我们的账单减少了 10 美元。他的态度完全令人无法接受，表现出对客户服务的不尊重，尤其是在本应是家庭友好的环境中。
这次经历非常令人失望，我希望您采取措施解决我们遇到的问题。技术问题和经理的行为都严重影响了我们团队本应是一次积极的出游。
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