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Afternoon tea
Whilton Locks Garden Village的点评
点评：We booked afternoon tea for our 92 year old mum in law for her birthday and we were all very much looking forward to it. On arrival we were informed they had no record of the booking; it turned out that it was a glitch in the booking system that allowed us to book even though it was not available on that day.
I appreciate that mistakes are made but the way it was dealt with was absolutely atrocious. A young waitress was asked by the manager to show us to a table. I expected the manager to come over, apologise and reassure us they would look after us but she didn’t, she just left it to the young assistant who was brilliant but unsure how to deal with the issue. After 35 minutes we spoke to the the manager and asked for a refund. Her attitude was dreadful and quite aggressive so the occasion was ruined. The events organiser, the next day, said "well 35 minutes isn’t long to wait". Dreadful, dreadful customer service!
I appreciate that mistakes are made but the way it was dealt with was absolutely atrocious. A young waitress was asked by the manager to show us to a table. I expected the manager to come over, apologise and reassure us they would look after us but she didn’t, she just left it to the young assistant who was brilliant but unsure how to deal with the issue. After 35 minutes we spoke to the the manager and asked for a refund. Her attitude was dreadful and quite aggressive so the occasion was ruined. The events organiser, the next day, said "well 35 minutes isn’t long to wait". Dreadful, dreadful customer service!
翻译：我们为92岁的婆婆预订了下午茶，庆祝她的生日，大家都非常期待。然而，当我们到达时，却被告知他们没有我们的预订记录；原来是预订系统出了故障，导致我们预订成功，尽管当天并没有空位。
我知道人都会犯错，但他们的处理方式实在太糟糕了。经理让一位年轻的女服务员带我们入座。我原本以为经理会过来道歉，并保证会妥善安排，但她并没有，只是把事情交给了那位年轻的助理。那位助理虽然很优秀，但似乎不知道该如何处理这个问题。35分钟后，我们找到经理要求退款。她的态度非常恶劣，甚至有些咄咄逼人，整个下午茶体验都被毁了。第二天，活动组织者竟然说“35分钟不算长”。真是糟糕透顶的客户服务！
我知道人都会犯错，但他们的处理方式实在太糟糕了。经理让一位年轻的女服务员带我们入座。我原本以为经理会过来道歉，并保证会妥善安排，但她并没有，只是把事情交给了那位年轻的助理。那位助理虽然很优秀，但似乎不知道该如何处理这个问题。35分钟后，我们找到经理要求退款。她的态度非常恶劣，甚至有些咄咄逼人，整个下午茶体验都被毁了。第二天，活动组织者竟然说“35分钟不算长”。真是糟糕透顶的客户服务！
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