点评:This place could be so much better if they hire people that actually like to serve others in the service industry. There’s this woman that dress like a girl and she is awful. Zero customer service oriented, has a bad attitude and she changed the experience for us. Employees are an important part of a business atmosphere and if you have an employee that cannot accommodate to customer needs that is a big problem. The establishment was packed and they were allowing non-customers to bring beverages and food from other places —to sit on the tables of the winery and nobody said anything to them. But we, paying customers asked for something to be accommodated to us and she was bothered by it. This is the meal of the days and they have their lights “so bright “ that he gives me a migraine in the back of the winery. There is no other place to see it because like I said, the place is full with people that are non-customers taking the tables and the seats of paying customers. I asked if they could be off. There’s plenty of daylight to look around and it’s not a hazard.
Later, she came by and turned them on and said : sorry guys. I can’t do this because there’s other customers that need lights… we just left! If you can cater to people that are not paying customers then we don’t need to give you our business. If she is the manager, she needs to go back to business school. If she is an employee, then the manager needs to check her attitude. Please check Google because I just read a few reviews about her describing her exactly like she looks, and apparently this has not been rectified. She has a terrible attitude should work elsewhere without customers.
翻译:如果这里能雇佣真正热爱服务行业的服务人员,情况会好得多。有个女的穿得像个女孩,真是糟糕透了。她完全没有客户服务意识,态度恶劣,彻底毁了我们的用餐体验。员工是商业氛围的重要组成部分,如果员工不能满足顾客的需求,那就麻烦大了。酒庄人满为患,他们允许非顾客从其他地方带饮料和食物过来——放在酒庄的桌子上,却没人管。但我们这些付费顾客却要求他们给我们安排一些事情,她对此很不满意。这是当天的特色菜,他们的灯光“太亮了”,酒庄后面的灯光让我头疼。没有其他地方可以看到这种景象,因为就像我说的,这里挤满了非顾客,他们占着付费顾客的桌子和座位。我问他们能不能离开。那里阳光充足,可以四处看看,而且不会造成危险。
后来,她过来把灯打开,说:不好意思,伙计们。我没办法,因为还有其他顾客需要灯……我们刚走!如果你们能照顾到那些不付钱的顾客,那我们就没必要跟你们做生意了。如果她是经理,她应该回商学院去读读。如果她是员工,那经理就得好好检讨一下态度了。请你去谷歌上查查,因为我刚读了几条关于她的评论,描述和她本人一模一样,而且显然这个问题还没有得到纠正。她态度太差了,应该去别家没有顾客的地方工作。