点评:I would like to make a complaint against this company. We paid and had a booking for Saturday 30th March at 3pm. We paid for this on the 15th February.
Saturday we arrived to be told the bikes have been triple booked and some have overheated and aren’t working. We were very accommodating when we were asked to come at another slot. We were told to be here on Monday 1st April at 8am. We have now just arrived to be told yet again that it is double booked and to come back at 9. This is completely unacceptable. We have been messed around wasting both our time and petrol as we are not staying within Marloth. They tried to make it up to us by giving my daughter (whose birthday was on the Saturday that we were supposed to ride) cupcakes and a chocolate. Unfortunately this doesn’t rectify the situation or the fact that when we arrived on the Monday the same thing happened yet again.
It is absolutely unacceptable that this is the way business is being conducted. We got told numerous times that the owner doesn’t even live in SA, but in Germany. There has been no communication from them.
We eventually managed to get our ride at 9 and our guide Lucky was great. He was the one who made our experience worthwhile.
However, bikes need some serious maintenance.
Very disappointing outcome to what should have been a fantastic experience. Just to clarify, this is not the staffs fault (as indicated by the owner/stand in manager), but is completely the fault of the owner.
翻译:我想投诉这家公司。我们付款后预订了 3 月 30 日星期六下午 3 点的车。我们于 2 月 15 日付款。
星期六我们到达时被告知自行车已被预订了三辆,有些自行车过热无法使用。当我们被要求在另一个时间到达时,我们非常乐意。我们被告知 4 月 1 日星期一上午 8 点到达。现在我们刚到,又被告知已经预订了两辆,并要求 9 点再来。这完全不可接受。我们被搞得一团糟,浪费了时间和汽油,因为我们不住在 Marloth 内。他们试图通过送给我女儿(她的生日是星期六,我们应该骑车)纸杯蛋糕和巧克力来弥补我们。不幸的是,这并不能纠正这种情况,也不能纠正我们星期一到达时再次发生同样的事情的事实。
这种经营方式绝对不可接受。我们被告知过无数次,店主甚至不住在南非,而是住在德国。他们没有跟我们联系。
我们最终在 9 点搭车,我们的导游 Lucky 很棒。他让我们的体验物有所值。
但是,自行车需要认真保养。
本应是一次美妙的体验,结果却令人非常失望。需要澄清的是,这不是员工的错(店主/临时经理表示),完全是店主的错。