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Rude manager, confrontational, no apology for his mistake
Blaby Golf Centre的点评
点评：Had a terrible experience today, went with my husband and 2 teenagers for pitch and putt. There was some confusion as to having to pay for 4 even if only 3 were playing... We didn't agree and felt it unfair, however after speaking with a male member of staff who said he was the manager we paid in full, and I walked the course with them.
Then on the first hole the manager approached us saying "I've just told you the rules" we explained we had all paid. He demanded a receipt (which they actually don't give). He then asked me husband to show the payment on the banking app. Which we didn't have signal! Both the kids were uncomfortable by this stage, as this should have been an enjoyable afternoon for my son trying out his new clubs.
We explained to the manager about the signal and that we had paid in two transactions which he could check with the staff member and in the till. At no point did the manager deal with this kindly he was aggressive from the off and I made it clear if there was some confusion we could clear it up.
Immediately after playing the kids asked to wait in the car while we went to the till as they didn't want to witness the confrontation again.
When we arrived back at the till area afterwards the young lad who served us apologised for the confusion over payment, however the manager was standing further away laughing.
I made it clear to the young man who served us it was not him that spoiled out experience but being approached mid game in an aggressive manner by the manager was totally inappropriate.
The manager did not approach us to apologise for his mistake at all, as we had paid!
Then on the first hole the manager approached us saying "I've just told you the rules" we explained we had all paid. He demanded a receipt (which they actually don't give). He then asked me husband to show the payment on the banking app. Which we didn't have signal! Both the kids were uncomfortable by this stage, as this should have been an enjoyable afternoon for my son trying out his new clubs.
We explained to the manager about the signal and that we had paid in two transactions which he could check with the staff member and in the till. At no point did the manager deal with this kindly he was aggressive from the off and I made it clear if there was some confusion we could clear it up.
Immediately after playing the kids asked to wait in the car while we went to the till as they didn't want to witness the confrontation again.
When we arrived back at the till area afterwards the young lad who served us apologised for the confusion over payment, however the manager was standing further away laughing.
I made it clear to the young man who served us it was not him that spoiled out experience but being approached mid game in an aggressive manner by the manager was totally inappropriate.
The manager did not approach us to apologise for his mistake at all, as we had paid!
翻译：今天真是糟糕的经历。我和丈夫带着两个十几岁的孩子去玩迷你高尔夫。一开始有点混乱，明明只有三个人玩，却要付四个人的费用……我们觉得不合理，很不服气。不过，在和一位自称是经理的男工作人员沟通后，我们付了全款，然后我陪着孩子们一起走了一遍球场。
到了第一个洞，经理走过来对我们说：“我刚才不是已经告诉过你们规则了吗？”我们解释说我们都付过款了。他竟然要求我们出示收据（实际上他们根本不提供）。然后他又让我丈夫出示银行App上的付款记录。可我们的手机根本没信号！这时两个孩子都觉得很不自在，因为这本来应该是我儿子试用新球杆的愉快下午。
我们向经理解释了信号问题，并说明我们分两次付款，他可以和工作人员以及收银机里的记录核对。经理的态度从头到尾都很恶劣，一点儿也不友好。我明确表示，如果有什么问题，我们可以自己解决。
玩完游戏后，孩子们立刻要求在车里等我们，因为我们不想再看到刚才的冲突。
之后我们回到收银台，为我们结账的小伙子为之前的误会道歉，但经理却站在远处嘲笑我们。
我明确告诉那位小伙子，破坏我们游戏体验的不是他，而是经理在游戏过程中用这种咄咄逼人的态度过来，实在是不妥。
经理根本没有就他的错误向我们道歉，因为我们已经付过钱了！
到了第一个洞，经理走过来对我们说：“我刚才不是已经告诉过你们规则了吗？”我们解释说我们都付过款了。他竟然要求我们出示收据（实际上他们根本不提供）。然后他又让我丈夫出示银行App上的付款记录。可我们的手机根本没信号！这时两个孩子都觉得很不自在，因为这本来应该是我儿子试用新球杆的愉快下午。
我们向经理解释了信号问题，并说明我们分两次付款，他可以和工作人员以及收银机里的记录核对。经理的态度从头到尾都很恶劣，一点儿也不友好。我明确表示，如果有什么问题，我们可以自己解决。
玩完游戏后，孩子们立刻要求在车里等我们，因为我们不想再看到刚才的冲突。
之后我们回到收银台，为我们结账的小伙子为之前的误会道歉，但经理却站在远处嘲笑我们。
我明确告诉那位小伙子，破坏我们游戏体验的不是他，而是经理在游戏过程中用这种咄咄逼人的态度过来，实在是不妥。
经理根本没有就他的错误向我们道歉，因为我们已经付过钱了！
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