点评:I booked what was supposed to be a 1-hour snorkeling tour with turtles in Akumal. It turned into a 10-minute swim and a complete scam. They charged me 500 pesos for the tour, then I had to pay an extra 415 pesos just to enter Parque del Jaguar. No proper guide, no real tour, just 10 minutes in the water and that was it. When I tried to get a refund, Chucho at the office pretended to help but kept lying. He claimed he was trying to reach the captain to “hear his side of the story” — but all day, nothing. Meanwhile, I had all the proof that the tour lasted only 10 minutes. He is clearly complicit in this scam. In the end, he gave me back just 200 pesos and kept the rest. No accountability, just a bunch of excuses. This was a clear setup and a shameful way to treat visitors. Do not book any tours with them. They are scammers and liars. I hope people stop supporting businesses like this.
翻译:我预订了原本计划在艾库玛尔 (Akumal) 进行 1 小时海龟浮潜之旅。结果变成了 10 分钟的游泳,这完全是一场骗局。他们收了我 500 比索的旅行费,然后我又不得不额外支付 415 比索才能进入美洲虎公园 (Parque del Jaguar)。没有正规的导游,没有真正的旅行,只是在水里待了 10 分钟,仅此而已。当我试图退款时,办公室的 Chucho 假装帮忙,但一直在撒谎。他声称他想联系船长“听听他的说法”——但一整天都没有回应。与此同时,我掌握了所有证据,证明这次旅行只持续了 10 分钟。他显然是这场骗局的同谋。最后,他只退还了我 200 比索,自己私吞了剩下的钱。没有问责,只有一堆借口。这显然是一个圈套,这种对待游客的方式令人发指。千万不要预订他们的任何旅行。他们是骗子,是说谎者。我希望人们停止支持这样的企业。