点评:In September 2023 flew from the US to Croatia for a week-long cruise with Adriatic Sailing. We paid 14k to spend the week on a floating outhouse, smells, raining sewage, & toilets backing up. I feel compelled to share the multiple issues we encountered and the company's response to those issues in the hope that others may avoid a similar ordeal.
I understand things happen, toilets back up and companies should be allowed time and grace while they fix the issues, but my complaint lies with the company who after 7 days, and repeated phone calls, failed to remedy the problem. The awful sewage smell permeated our bedding, towels, and clothing the entire week. The toilets backed up daily, the smell never got better forcing us to sleep outside or in kitchen area with the doors open instead of in our cabins.
Despite the replacement of three toilets, the issues persisted. After we were assured the problems had been fixed, sewage rained down into one of the showers/bathroom from an above vent. It poured onto the bow of boat onto cushions and into the kitchen area creating a serious health hazard and making our stay on the boat extremely uncomfortable. The problems were never fully resolved, our daily phone calls for help were down played and our requests for a different vessel denied.
While Adriatic Sailing offered us reimbursement for just one day ($1600) of the cruise, it is a grossly insufficient gesture considering the seven days of inconveniences and health hazards we endured. Even though we dealt with raw sewage the entire week, the company's failure to adequately address the severity of the issues is my biggest complaint.
翻译:2023 年 9 月,乘坐亚得里亚海帆船公司从美国飞往克罗地亚,进行为期一周的巡航。我们花了 14,000 美元在一个漂浮的户外厕所度过了一周,那里有气味、下着污水,厕所也堵塞。我觉得有必要分享我们遇到的多个问题以及公司对这些问题的回应,希望其他人可以避免类似的磨难。
我理解事情发生了,厕所恢复了,公司应该有时间和宽限来解决问题,但我的投诉是针对公司的,他们在 7 天后反复打电话,未能解决问题。整个星期,难闻的污水气味弥漫在我们的床上用品、毛巾和衣服中。厕所每天都堵塞,气味从来没有变得更好,迫使我们睡在外面或门开着的厨房里,而不是睡在我们的小屋里。
尽管更换了三个厕所,问题仍然存在。当我们确信问题已得到解决后,污水从上方的通风口如雨点般落入其中一个淋浴间/浴室。它倒在船头的垫子上和厨房区域,造成严重的健康危害,让我们在船上的住宿非常不舒服。问题从未得到完全解决,我们每天的求助电话被淡化,我们要求更换一艘船只的请求也被拒绝。
虽然亚得里亚海航行公司只向我们报销一天的游轮费用(1600 美元),但考虑到我们经历了 7 天的不便和健康危害,这还远远不够。尽管我们整个星期都在处理未经处理的污水,但该公司未能充分解决问题的严重性是我最大的抱怨。