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Stephanie H
Disorganized and rude
Luhrs Landing Marina的点评
点评：We rented two jet skis and a 14-person pontoon for a bachelorette party. Unfortunately, our experience was disorganized from start to finish.
The blonde employee at check-in was professional and attentive, but once we finished the paperwork, no one told us where to go. We were simply told that a young employee talking at the counter was our guide. We waited outside for about 10 minutes before I finally went back inside to ask where we were supposed to be, only to find he had already walked out a side door.
During the boat inspection, the guide almost marked the propeller as undamaged despite obvious chunks missing from two of the three blades. We had to point out the damage so it would be documented before we left.
Things became much more concerning once we got on the water. We were handed four life jackets for two jet skis, told to wear two of them, and assured the other two would be placed on the pontoon. They never were.
Later, one member of our group became uncomfortable operating a jet ski in the busy, choppy water near Torch Lake and needed to switch with someone else. That’s when we realized we had no spare life jackets on the pontoon. With nowhere safe to dock, someone had to move between the pontoon and the jet ski without wearing a life jacket. We were immediately stopped by law enforcement and cited. The officer also pointed out that one of the jet skis was missing required registration numbers.
When we reached the sandbar, we discovered the pontoon only had two small anchors for a large boat in rough water, and one of the jet skis had no anchor at all. Someone from our group had to spend the afternoon babysitting the jet skis instead of enjoying the day.
Given the water conditions, I’m not convinced the jet skis should have been rented out that day to inexperienced riders.
We returned about an hour and a half early. The dock staff were rude, instructed everyone to leave their belongings on the boat during fueling, and then criticized my group for not having a payment method at the fuel dock because our wallets were still on the boat. I also went to the office to discuss the safety issues we experienced, only to find the front door locked and no employees inside.
Between the missing safety equipment, questionable maintenance, poor communication, and unprofessional customer service, this was not the experience we expected. There are plenty of other marinas in the area, and I would recommend renting from one of them instead
The blonde employee at check-in was professional and attentive, but once we finished the paperwork, no one told us where to go. We were simply told that a young employee talking at the counter was our guide. We waited outside for about 10 minutes before I finally went back inside to ask where we were supposed to be, only to find he had already walked out a side door.
During the boat inspection, the guide almost marked the propeller as undamaged despite obvious chunks missing from two of the three blades. We had to point out the damage so it would be documented before we left.
Things became much more concerning once we got on the water. We were handed four life jackets for two jet skis, told to wear two of them, and assured the other two would be placed on the pontoon. They never were.
Later, one member of our group became uncomfortable operating a jet ski in the busy, choppy water near Torch Lake and needed to switch with someone else. That’s when we realized we had no spare life jackets on the pontoon. With nowhere safe to dock, someone had to move between the pontoon and the jet ski without wearing a life jacket. We were immediately stopped by law enforcement and cited. The officer also pointed out that one of the jet skis was missing required registration numbers.
When we reached the sandbar, we discovered the pontoon only had two small anchors for a large boat in rough water, and one of the jet skis had no anchor at all. Someone from our group had to spend the afternoon babysitting the jet skis instead of enjoying the day.
Given the water conditions, I’m not convinced the jet skis should have been rented out that day to inexperienced riders.
We returned about an hour and a half early. The dock staff were rude, instructed everyone to leave their belongings on the boat during fueling, and then criticized my group for not having a payment method at the fuel dock because our wallets were still on the boat. I also went to the office to discuss the safety issues we experienced, only to find the front door locked and no employees inside.
Between the missing safety equipment, questionable maintenance, poor communication, and unprofessional customer service, this was not the experience we expected. There are plenty of other marinas in the area, and I would recommend renting from one of them instead
翻译：我们为单身女郎派对租了两艘水上摩托艇以及一艘可搭载14人的游艇。遗憾的是，整个体验从始至终都显得杂乱无序。
办理手续时的那位金发女员工专业又细心，但当我们填完表格后，却没人告诉我们该去哪里。我们只被告知：柜台前正在说话的那位年轻员工就是我们的向导。我们在外面等了大约10分钟，最后我只好重新走进去询问该去哪里。结果却发现他早已从侧门离开了。
在检查船只时，尽管三个螺旋桨叶片中有两个缺了一大块，导游几乎还是认定螺旋桨没有受损。我们不得不指出这些损坏之处，以便在我们离开前予以记录。
当我们下水后，情况变得愈发令人担忧。我们拿到了四件救生衣，要供两艘水上摩托使用；我们被要求穿上两件，另两件则会被放置在浮体上。但实际上它们根本没被放上去。
后来，我们团队中有一名成员在火炬湖附近波涛汹涌的水域驾驶水上摩托车时感到不自在，因此需要换人驾驶。就在那时我们才意识到，我们的浮动码头上竟然没有备用的救生衣。由于没有安全的地方可以停船，就不得不有人不穿救生衣就在浮动码头和水上摩托车之间来回移动。我们随即被执法人员拦下并受到了处罚。那位警官还指出，其中一艘水上摩托车缺少规定的注册编号。当我们抵达沙洲时，发现浮桥上只有两个小锚，根本不足以固定一艘在波涛汹涌海面上行驶的大船；而其中一艘水上摩托艇甚至连锚都没有。我们团队中有人不得不整个下午都守着那些水上摩托艇，根本无法好好享受这一天。
考虑到当时的海况，我觉得那天实在不该把水上摩托艇租给缺乏经验的骑手。
我们提前约一个半小时就返回了。码头的工作人员态度也很粗鲁。他指示所有人加油时把随身物品留在船上，随后又因我们没带钱去加油码头而指责我们——其实我们的钱包还留在船上。我还去办公室想反映我们所遇到的安全问题，却发现前门上了锁，里面一个员工也没有。
从安全设备缺失、维护状况堪忧、沟通不畅到毫无专业素养的客户服务，这次体验完全超出了我们的预期。这一带还有很多其他的游艇码头，我建议从其中任意一个租用即可。
办理手续时的那位金发女员工专业又细心，但当我们填完表格后，却没人告诉我们该去哪里。我们只被告知：柜台前正在说话的那位年轻员工就是我们的向导。我们在外面等了大约10分钟，最后我只好重新走进去询问该去哪里。结果却发现他早已从侧门离开了。
在检查船只时，尽管三个螺旋桨叶片中有两个缺了一大块，导游几乎还是认定螺旋桨没有受损。我们不得不指出这些损坏之处，以便在我们离开前予以记录。
当我们下水后，情况变得愈发令人担忧。我们拿到了四件救生衣，要供两艘水上摩托使用；我们被要求穿上两件，另两件则会被放置在浮体上。但实际上它们根本没被放上去。
后来，我们团队中有一名成员在火炬湖附近波涛汹涌的水域驾驶水上摩托车时感到不自在，因此需要换人驾驶。就在那时我们才意识到，我们的浮动码头上竟然没有备用的救生衣。由于没有安全的地方可以停船，就不得不有人不穿救生衣就在浮动码头和水上摩托车之间来回移动。我们随即被执法人员拦下并受到了处罚。那位警官还指出，其中一艘水上摩托车缺少规定的注册编号。当我们抵达沙洲时，发现浮桥上只有两个小锚，根本不足以固定一艘在波涛汹涌海面上行驶的大船；而其中一艘水上摩托艇甚至连锚都没有。我们团队中有人不得不整个下午都守着那些水上摩托艇，根本无法好好享受这一天。
考虑到当时的海况，我觉得那天实在不该把水上摩托艇租给缺乏经验的骑手。
我们提前约一个半小时就返回了。码头的工作人员态度也很粗鲁。他指示所有人加油时把随身物品留在船上，随后又因我们没带钱去加油码头而指责我们——其实我们的钱包还留在船上。我还去办公室想反映我们所遇到的安全问题，却发现前门上了锁，里面一个员工也没有。
从安全设备缺失、维护状况堪忧、沟通不畅到毫无专业素养的客户服务，这次体验完全超出了我们的预期。这一带还有很多其他的游艇码头，我建议从其中任意一个租用即可。
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