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Subhashini A
BEWARE: 4-Month "Bait & Switch" Scam – Do Not Book with Kingfisher Tours
Kingfisher Tours Sri Lanka的点评
点评：I am writing this to warn the travel community about the deceptive practices of Kingfisher Tours a "luxury" 8-day tour from Dubai (Dec 12th–20th), paying over $2,000 USD months in advance for 4 and 5-star accommodations.I didn't do many checks before booking as they were referred by friends, but when I see reviews now, many ppl have complained about similar issues.
The Reality of the Service:
Deliberate Misrepresentation: Despite paying for 5,4-star hotels, we were placed in budget guesthouses and 2-star lodges (e.g., One World Mirissa, Fort Edge Resort, and Viveka Hotel). This is a textbook "Bait and Switch" scheme.
Negligent Planning: Even with a 3-month lead time, the operator failed to secure promised bookings (like the Winchester in Nuwara Eliya), offering excuses only after we arrived.
Substandard Transport: The vehicle provided was not fit for a long-distance family tour.
The Only Positive: I must note that our driver was good and professional throughout the trip.
The Dishonesty & Stalling (December to March):
The most frustrating part has been the lack of integrity. Mr. Ashik admitted in writing via WhatsApp that the hotels were not what we agreed upon and explicitly promised a refund to cover the massive price difference.
However, he has spent the last four months (from December through to March) constantly postponing the payment with endless excuses. It is now clear that these were intentional delay tactics to avoid his financial obligations. He has since gone silent.
Conclusion: This agency takes "Luxury" money and provides "Budget" services, then stalls for months to avoid refunding the difference. I have formally escalated this to the Sri Lanka Tourism Development Authority (SLTDA) and the Tourist Police.
The Reality of the Service:
Deliberate Misrepresentation: Despite paying for 5,4-star hotels, we were placed in budget guesthouses and 2-star lodges (e.g., One World Mirissa, Fort Edge Resort, and Viveka Hotel). This is a textbook "Bait and Switch" scheme.
Negligent Planning: Even with a 3-month lead time, the operator failed to secure promised bookings (like the Winchester in Nuwara Eliya), offering excuses only after we arrived.
Substandard Transport: The vehicle provided was not fit for a long-distance family tour.
The Only Positive: I must note that our driver was good and professional throughout the trip.
The Dishonesty & Stalling (December to March):
The most frustrating part has been the lack of integrity. Mr. Ashik admitted in writing via WhatsApp that the hotels were not what we agreed upon and explicitly promised a refund to cover the massive price difference.
However, he has spent the last four months (from December through to March) constantly postponing the payment with endless excuses. It is now clear that these were intentional delay tactics to avoid his financial obligations. He has since gone silent.
Conclusion: This agency takes "Luxury" money and provides "Budget" services, then stalls for months to avoid refunding the difference. I have formally escalated this to the Sri Lanka Tourism Development Authority (SLTDA) and the Tourist Police.
翻译：我写这封信是为了提醒各位旅行者注意翠鸟旅行社（Kingfisher Tours）的欺骗行为。他们提供从迪拜出发的“豪华”8日游（12月12日至20日），提前数月支付了超过2000美元，预订的是四星级和五星级酒店。由于是朋友推荐，我预订前并没有做太多调查，但现在查看评论后发现，很多人都抱怨过类似的问题。
服务真相：
故意虚假宣传：尽管我们支付的是五星级和四星级酒店的费用，但实际入住的却是经济型旅馆和二星级小木屋（例如，One World Mirissa、Fort Edge Resort 和 Viveka Hotel）。这完全是教科书式的“诱饵式营销”。
疏忽安排：即使提前三个月预订，旅行社也未能确保预订到承诺的酒店（例如，努瓦拉埃利亚的温彻斯特酒店），直到我们抵达后才给出各种借口。
不合格的交通工具：提供的车辆不适合长途家庭旅行。
唯一值得称道之处：我必须指出，我们的司机在整个旅程中表现良好且专业。
不诚实和拖延（12月至3月）：
最令人沮丧的是缺乏诚信。Ashik先生通过WhatsApp书面承认酒店与我们之前约定的不符，并明确承诺退还差价。
然而，在过去的四个月里（从12月到3月），他不断以各种借口拖延付款。现在很明显，这些都是他故意拖延以逃避经济责任的手段。此后，他便杳无音信。
结论：这家旅行社收取“豪华”价格，却提供“经济”服务，然后拖延数月以逃避退还差价。我已经正式向斯里兰卡旅游发展局（SLTDA）和旅游警察投诉。
服务真相：
故意虚假宣传：尽管我们支付的是五星级和四星级酒店的费用，但实际入住的却是经济型旅馆和二星级小木屋（例如，One World Mirissa、Fort Edge Resort 和 Viveka Hotel）。这完全是教科书式的“诱饵式营销”。
疏忽安排：即使提前三个月预订，旅行社也未能确保预订到承诺的酒店（例如，努瓦拉埃利亚的温彻斯特酒店），直到我们抵达后才给出各种借口。
不合格的交通工具：提供的车辆不适合长途家庭旅行。
唯一值得称道之处：我必须指出，我们的司机在整个旅程中表现良好且专业。
不诚实和拖延（12月至3月）：
最令人沮丧的是缺乏诚信。Ashik先生通过WhatsApp书面承认酒店与我们之前约定的不符，并明确承诺退还差价。
然而，在过去的四个月里（从12月到3月），他不断以各种借口拖延付款。现在很明显，这些都是他故意拖延以逃避经济责任的手段。此后，他便杳无音信。
结论：这家旅行社收取“豪华”价格，却提供“经济”服务，然后拖延数月以逃避退还差价。我已经正式向斯里兰卡旅游发展局（SLTDA）和旅游警察投诉。
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