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Kelly N
Immature amateur chef who acts and cooks like a child
Windaroo Lakes Golf Course的点评
点评：The tomahawk steak smelt like fish and had more fat than actual meat. My daughter only ate the small amount of meat she could because it had taken quite a while to come out and she was extremely hungry.
When the steak was taken back to the kitchen, the chef yelled loudly enough for my husband and daughter to hear, "No refunds, it's from a cow, moo moo." My husband told the staff member at the counter, Nina, that he didn't appreciate being mocked by someone in the kitchen.
When he came back and told me what had happened, I went straight to Nina to respectfully explain why we were upset. I didn't raise my voice and yell or swear at anyone, I simply wanted them to understand that being mocked was completely unacceptable. Nina dismissed my concerns with excuses and insisted she would take full responsibility for the chef's comment. I told her she shouldn't have to, as the chef should have come out and apologised herself, but she continued to make excuses on the chef's behalf.
One lovely young blonde staff member was polite, empathetic, and genuinely trying to calm the situation, but she was told to walk away.
Unfortunately, the way the situation was handled showed a lack of customer service experience. The chef's immature response escalated what should have been a very simple issue. A refund and a sincere apology would have resolved everything quickly.
Nina, I hope your chef is worth defending, because you were left carrying the responsibility for someone else's poor behaviour.
I'm happy to discuss this further if management would like to make things right. If an appropriate resolution is reached, I'd be happy to update or remove this review.
When the steak was taken back to the kitchen, the chef yelled loudly enough for my husband and daughter to hear, "No refunds, it's from a cow, moo moo." My husband told the staff member at the counter, Nina, that he didn't appreciate being mocked by someone in the kitchen.
When he came back and told me what had happened, I went straight to Nina to respectfully explain why we were upset. I didn't raise my voice and yell or swear at anyone, I simply wanted them to understand that being mocked was completely unacceptable. Nina dismissed my concerns with excuses and insisted she would take full responsibility for the chef's comment. I told her she shouldn't have to, as the chef should have come out and apologised herself, but she continued to make excuses on the chef's behalf.
One lovely young blonde staff member was polite, empathetic, and genuinely trying to calm the situation, but she was told to walk away.
Unfortunately, the way the situation was handled showed a lack of customer service experience. The chef's immature response escalated what should have been a very simple issue. A refund and a sincere apology would have resolved everything quickly.
Nina, I hope your chef is worth defending, because you were left carrying the responsibility for someone else's poor behaviour.
I'm happy to discuss this further if management would like to make things right. If an appropriate resolution is reached, I'd be happy to update or remove this review.
翻译：那块战斧牛排闻起来有股鱼腥味，上面的脂肪还比真正的肉还多。我女儿只吃了少量能吃的肉，因为这道菜上桌花了很长时间，她已经饿得不行了。
当牛排被端回厨房后，厨师大声喊道，声音大到我丈夫和女儿都能听见：“不予退款！这可是牛身上的肉，哞哞叫的那种。”我丈夫则对柜台处的服务员妮娜说，他很不喜欢被厨房里的人嘲笑。他回来后把发生的事情告诉我，我立刻去找妮娜，恭恭敬敬地解释了我们为何会感到不快。我没有大声吼叫，也没有对任何人恶语相向；我只是希望她们能明白，被人嘲笑是绝对不可接受的。妮娜以各种借口敷衍了我的担忧，还坚称自己会为厨师的言论承担全部责任。我告诉她其实没必要这样，因为厨师本应亲自出面道歉才对。但她还是继续为那位厨师找借口。
有一位可爱的金发女员工，她彬彬有礼、富有同理心，真心想要平息事态，但却被吩咐离开。
遗憾的是，处理此事的方式显示出涉事人员缺乏客户服务经验。那位厨师不成熟的应对方式使得本应极其简单的问题变得复杂化。其实只要退款并诚恳道歉，一切就能迅速解决。
妮娜，希望你所维护的那位厨师真的值得你这么做吧。因为最终承担起他人不当行为所带来的责任的人，却是你。
如果管理层希望纠正这一情况，我很乐意进一步探讨。只要能达成一个合理的解决方案，我也乐意修改或删除这条评价。
当牛排被端回厨房后，厨师大声喊道，声音大到我丈夫和女儿都能听见：“不予退款！这可是牛身上的肉，哞哞叫的那种。”我丈夫则对柜台处的服务员妮娜说，他很不喜欢被厨房里的人嘲笑。他回来后把发生的事情告诉我，我立刻去找妮娜，恭恭敬敬地解释了我们为何会感到不快。我没有大声吼叫，也没有对任何人恶语相向；我只是希望她们能明白，被人嘲笑是绝对不可接受的。妮娜以各种借口敷衍了我的担忧，还坚称自己会为厨师的言论承担全部责任。我告诉她其实没必要这样，因为厨师本应亲自出面道歉才对。但她还是继续为那位厨师找借口。
有一位可爱的金发女员工，她彬彬有礼、富有同理心，真心想要平息事态，但却被吩咐离开。
遗憾的是，处理此事的方式显示出涉事人员缺乏客户服务经验。那位厨师不成熟的应对方式使得本应极其简单的问题变得复杂化。其实只要退款并诚恳道歉，一切就能迅速解决。
妮娜，希望你所维护的那位厨师真的值得你这么做吧。因为最终承担起他人不当行为所带来的责任的人，却是你。
如果管理层希望纠正这一情况，我很乐意进一步探讨。只要能达成一个合理的解决方案，我也乐意修改或删除这条评价。
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