点评:The owner is a busy person who is rarely on site, so she only finds out about the service disaster through the waiter's lies, or by making up her own. She doesn’t even seem to check the place’s security cameras to see how long it actually takes to serve the food (three hours). Instead of apologizing for the atrocious experience in the madhouse she 'runs', she makes up stories about yelling and confrontational customers to 'defend' herself. To make her narrative sound more consistent, she invents claims of abuse toward a female staff member and extended-hand greetings with a male waiter that never happened. Embarrassing service, embarrassing experience, and an absolute embarrassment of an owner inventing baseless stories. If I were still in the country, I’d sue her for defamation.
翻译:店主是个大忙人,很少亲临店面,因此她只是通过服务员的谎言,或是自己编造的借口才得知发生了服务灾难。她甚至似乎都未曾查看店内的监控录像,以确认上菜实际需要多长时间(三个小时)。对于自己“经营”的这个混乱不堪的地方所发生的恶劣服务状况,她非但不道歉,反而编造出顾客大喊大叫、挑衅对抗的谎言来“为自己辩护”。为了让自己的说辞听起来更加自洽。她编造了所谓自己遭到女员工虐待的谎言,还捏造了与男服务生握手 greetings 的情节,而这些事情根本从未发生过。服务糟糕透顶,体验极其糟糕,而那个编造无稽之谈的店主更是令人羞愧至极。如果我还在这个国家,一定会以诽谤罪起诉她。