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Monika R
Horrible customer service
Texas Live!的点评
点评：We visited your establishment on Sunday and, unfortunately, had a very negative experience with the level of customer service we received from your host, Sierra (I believe that was her name). Despite several empty tables, we purchased drinks at the bar and leaned on one of the tables. Sierra approached us in front of other customers and rudely told us we had to move. At no point did she explain that tables needed to be reserved, and seeing other guests seating themselves, we assumed it was acceptable to sit there.
On a more positive note, one of your bartenders was very kind and assured us we could be seated and attended to. We were then guided to a table and waited on by Karma, who was attentive, friendly, and made the situation much more enjoyable. Her service restored our trust in your establishment and encouraged us to open a tab and stay longer.
However, the initial treatment from your host was insulting and made us feel unwelcome. I strongly recommend considering additional customer service training for your hosting staff to ensure guests feel respected and valued.
On a more positive note, one of your bartenders was very kind and assured us we could be seated and attended to. We were then guided to a table and waited on by Karma, who was attentive, friendly, and made the situation much more enjoyable. Her service restored our trust in your establishment and encouraged us to open a tab and stay longer.
However, the initial treatment from your host was insulting and made us feel unwelcome. I strongly recommend considering additional customer service training for your hosting staff to ensure guests feel respected and valued.
翻译：我们周日光顾了贵店，但很遗憾，接待员Sierra（我记得是这个名字）的服务态度非常糟糕。尽管有好几张空桌，我们还是点了饮料，靠在了一张桌子上。Sierra当着其他顾客的面走过来，粗鲁地告诉我们必须换位置。她始终没有解释桌子需要预订，而且看到其他客人都是自己找座位，我们以为坐在那里是可以的。
不过，贵店的一位调酒师非常友善，向我们保证会安排座位并为我们服务。之后，我们被引导到一张桌子旁，由Karma接待。Karma热情周到，让我们感觉很愉快。她的服务让我们重拾了对贵店的信任，也让我们决定记账，多待一会儿。
然而，接待员最初的态度令人反感，让我们感觉不受欢迎。我强烈建议贵店考虑为接待人员提供额外的客户服务培训，以确保客人感受到尊重和重视。
不过，贵店的一位调酒师非常友善，向我们保证会安排座位并为我们服务。之后，我们被引导到一张桌子旁，由Karma接待。Karma热情周到，让我们感觉很愉快。她的服务让我们重拾了对贵店的信任，也让我们决定记账，多待一会儿。
然而，接待员最初的态度令人反感，让我们感觉不受欢迎。我强烈建议贵店考虑为接待人员提供额外的客户服务培训，以确保客人感受到尊重和重视。
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