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: Disappointing handling of damage to our belongings
Sudin Transport的点评
点评：Unfortunately, I had a very disappointing experience with Sudin Transport.
The day before our transfer, I specifically discussed the safe handling of our luggage with them. They recommended using Teluk Nare because it would be more convenient for our luggage, so I followed their advice.
During the transfer, one of their staff fell while handling our belongings. Our Cybex stroller was left with an actual hole in the fabric and extensive scraping, and our suitcase was also badly damaged.
Sudin Transport acknowledged the accident and the damage in writing, but offered only IDR 200,000 in compensation. When I questioned whether this was reasonable considering the damage, they cancelled our remaining airport transfer instead of trying to resolve the issue with us.
Accidents can happen. What disappointed me most was not the accident itself, but how the company handled the situation afterwards.
I am sharing this experience so that other travelers can make their own informed decision.
I also contacted Sudin Transport formally by email regarding this matter, but as of the time of writing this review, I have not received a response from management.
The day before our transfer, I specifically discussed the safe handling of our luggage with them. They recommended using Teluk Nare because it would be more convenient for our luggage, so I followed their advice.
During the transfer, one of their staff fell while handling our belongings. Our Cybex stroller was left with an actual hole in the fabric and extensive scraping, and our suitcase was also badly damaged.
Sudin Transport acknowledged the accident and the damage in writing, but offered only IDR 200,000 in compensation. When I questioned whether this was reasonable considering the damage, they cancelled our remaining airport transfer instead of trying to resolve the issue with us.
Accidents can happen. What disappointed me most was not the accident itself, but how the company handled the situation afterwards.
I am sharing this experience so that other travelers can make their own informed decision.
I also contacted Sudin Transport formally by email regarding this matter, but as of the time of writing this review, I have not received a response from management.
翻译：很不幸，我在使用Sudin Transport的服务时经历了一次极其糟糕的体验。
在接送服务的前一天，我特意与他们沟通了如何安全处理我们的行李。他们建议选择Teluk Nare作为接送点，称这样对行李更为方便，于是我听从了他们的建议。
可是在接送过程中，他们的一名工作人员在搬运行李时不慎摔倒。我们的Cybex婴儿车布料出现了明显的破洞，表面也满是刮痕；我们的行李箱同样损坏严重。Sudin Transport以书面形式承认了事故及造成的损失，但仅提出了20万印尼盾作为赔偿。当我询问这一数额在考虑到实际损失的情况下是否合理时，他们非但没有设法与我们解决问题，反而取消了我们剩余的机场接送服务。
意外事故难免会发生。最让我失望的并非事故本身，而是这家公司事后处理问题的方式。我分享这段经历，是希望其他旅行者能据此做出明智的决定。
我还就此事通过电子邮件正式联系了Sudin Transport，但截至撰写此评论时，我仍未收到管理层的回复。
在接送服务的前一天，我特意与他们沟通了如何安全处理我们的行李。他们建议选择Teluk Nare作为接送点，称这样对行李更为方便，于是我听从了他们的建议。
可是在接送过程中，他们的一名工作人员在搬运行李时不慎摔倒。我们的Cybex婴儿车布料出现了明显的破洞，表面也满是刮痕；我们的行李箱同样损坏严重。Sudin Transport以书面形式承认了事故及造成的损失，但仅提出了20万印尼盾作为赔偿。当我询问这一数额在考虑到实际损失的情况下是否合理时，他们非但没有设法与我们解决问题，反而取消了我们剩余的机场接送服务。
意外事故难免会发生。最让我失望的并非事故本身，而是这家公司事后处理问题的方式。我分享这段经历，是希望其他旅行者能据此做出明智的决定。
我还就此事通过电子邮件正式联系了Sudin Transport，但截至撰写此评论时，我仍未收到管理层的回复。
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