点评:Absolutely disgusting customer service. Was advised to be there for 4:30 as stated on the phone, even agreed to cut the time down from an hour to 30 mins as kids wanted to go on it. We arrived at 4:24 for them to say no you need to be on the water at 4:30, we stated we are here, but they then told us oh no you need to have safety instruction's before hand, none of this of this was mentioned on the phone at all. Walked with the 4 kids to this place and met with the most unhelpful rude woman who didn’t want to help, couldn’t be asked to help and denied any wrong doing. Disgusted by the service and treatment and the woman was just on a power trip. Now have 4 upset and disappointed children. This has turnt our view of St Ives as rude place. So avoid if with kids and choosing to do after 4pm as they just want to home. Avoid at all cost!
翻译:简直令人作呕的客户服务。电话里说我们4:30到,他们甚至同意把时间从1小时缩短到30分钟,因为孩子们想玩。我们4:24到,他们却说不行,4:30就得下水。我们说我们到了,但他们又说不行,需要事先接受安全指导,电话里根本没提这些。带着4个孩子走到这里,遇到了一个极其粗鲁无礼的女人,她不想帮忙,求助无门,而且否认自己有任何不当行为。对这里的服务和待遇感到恶心,觉得这个女人简直是在耍权术。现在4个孩子又生气又失望。这让我们对圣艾夫斯的看法变成了一个粗鲁无礼的地方。所以,如果你带着孩子,并且选择在下午4点以后去,就不要来,因为他们只想回家。无论如何都不要来!