点评:The booking on What's App was very good customer service but once we were booked, kinda felt forgotten about.No reminders were given.What was expected about pickup in the morning at the Nuevo Vallarta Marina was different than described...hard to know which boat was ours or who our captain was.Would have been nice to have this information a day or two before our trip.There was a little bit of a language barrier with our lead guide.We had a good catch so he knew what he was doing but he could have added so much more by educating us about the area we fished in, the fish we caught, the shorelines we passed by, all the wildlife we saw, etc..The boat captain spoke very good English but hardly interacted with us.Also, what was planned for my father's 90th celebration (Mexican Music played as we boarded the boat) did not happen.I was disappointed because of what I was given as an expectation by the person who booked our trip.Finally, we thought lunch was included so did not pack any food.Everyone who books a 6 hour trip, should have lunch included or bring their own food as we were very hungry after departing at 7am and returning at 1pm.The booking agent could have explained this.
翻译:通过 WhatsApp 预订的客户服务非常好,但是一旦预订完成,我们感觉好像被遗忘了。没有提醒。早上在 Nuevo Vallarta Marina 接人的预期与描述不同......很难知道哪艘船是我们的,或者谁是我们的船长。如果在旅行前一两天得到这些信息就好了。我们的领队导游有点语言障碍。我们的渔获不错,所以他知道自己在做什么,但他可以多做一些介绍,比如告诉我们我们捕鱼的区域、我们捕到的鱼、我们经过的海岸线、我们看到的所有野生动物等等。船长英语说得很好,但几乎不和我们互动。此外,计划为我父亲庆祝 90 岁生日的活动(我们登船时播放的墨西哥音乐)没有举行。我很失望,因为预订我们旅行的人给我的期望与预期不符。最后,我们以为午餐已包含在内,所以没有带任何食物。所有预订 6 小时旅行时,应该包含午餐或者自带食物,因为我们早上 7 点出发,下午 1 点返回,非常饿。预订代理可以解释这一点。