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albam476
Disrespectful and unwelcoming
Farmstrong Cider的点评
点评：I visited Farmstrong Cidery recently with my small dog and, unfortunately, left feeling unwelcome despite an otherwise pleasant experience.
The positives first: my waitress was lovely, the food was good, and everything was going well until another family was seated at the table beside mine with two small dogs. One of their dogs barked at mine, my dog barked back, and both dogs immediately settled down. It was a brief, normal interaction between dogs.
A different server then approached my table and told me, "This is a no-bark zone" and "three barks and you're out." The tone and wording were surprising and, frankly, inappropriate. I initially thought she was joking.
What bothered me most was not the fact that staff addressed the barking, but how it was handled. I work in hospitality myself and understand that guest concerns sometimes need to be addressed. However, there is a respectful and professional way to do that. The neighboring table received no warning at all, while I was singled out despite the interaction involving both dogs.
After paying my bill, I spoke with the hostess to explain why I was disappointed. I wasn't looking for compensation—only to provide feedback. If a dog's behavior is genuinely disruptive, I fully understand being asked to manage the situation. What I don't appreciate is being spoken to in a way that makes me feel unwelcome.
Dogs are living beings, not robots. Even well-behaved dogs may occasionally bark. If a business does not want to accommodate that reality, that's their choice—but then they shouldn't market themselves as pet-friendly.
Sadly, because of this interaction, I won't be returning, nor will I be recommending the business to fellow dog owners. A little courtesy and better communication would have made all the difference.
The positives first: my waitress was lovely, the food was good, and everything was going well until another family was seated at the table beside mine with two small dogs. One of their dogs barked at mine, my dog barked back, and both dogs immediately settled down. It was a brief, normal interaction between dogs.
A different server then approached my table and told me, "This is a no-bark zone" and "three barks and you're out." The tone and wording were surprising and, frankly, inappropriate. I initially thought she was joking.
What bothered me most was not the fact that staff addressed the barking, but how it was handled. I work in hospitality myself and understand that guest concerns sometimes need to be addressed. However, there is a respectful and professional way to do that. The neighboring table received no warning at all, while I was singled out despite the interaction involving both dogs.
After paying my bill, I spoke with the hostess to explain why I was disappointed. I wasn't looking for compensation—only to provide feedback. If a dog's behavior is genuinely disruptive, I fully understand being asked to manage the situation. What I don't appreciate is being spoken to in a way that makes me feel unwelcome.
Dogs are living beings, not robots. Even well-behaved dogs may occasionally bark. If a business does not want to accommodate that reality, that's their choice—but then they shouldn't market themselves as pet-friendly.
Sadly, because of this interaction, I won't be returning, nor will I be recommending the business to fellow dog owners. A little courtesy and better communication would have made all the difference.
翻译：我最近带着我的小狗去了Farmstrong Cidery酒厂，虽然其他方面体验都很不错，但很遗憾，离开的时候却感觉受到了不友好的对待。
先说说好的方面：我的服务员很友善，食物也很美味，一切都很顺利，直到隔壁桌坐下了另一家人，他们也带着两只小狗。其中一只狗冲着我的狗叫了几声，我的狗也跟着叫了几声，两只狗很快就安静了下来。这只是狗狗之间短暂而正常的互动。
之后，另一位服务员走过来对我说：“这里禁止吠叫”，“叫三声就请你离开”。她的语气和措辞都让我感到意外，坦白说，很不合适。我一开始以为她是在开玩笑。
最让我感到不舒服的不是工作人员处理了狗吠事件，而是他们处理的方式。我自己也在餐饮业工作，我理解有时候需要处理顾客的诉求。但是，处理这件事应该有尊重和专业的态度。隔壁桌的客人完全没有收到任何警告，而我却被单独挑出来，尽管只是两只狗之间的互动而已。
结账后，我跟女招待沟通，解释了我的不满。我并非寻求赔偿，只是想提供一些反馈。如果狗狗的行为确实扰乱了秩序，我完全理解需要处理这种情况。但我无法接受的是，她们的语气让我感觉很不自在。
狗狗是活生生的生命，不是机器。即使是乖巧的狗狗，偶尔也会吠叫。如果商家不愿接受这个事实，那是他们的选择——但既然如此，他们就不应该标榜自己是宠物友好型餐厅。
遗憾的是，因为这次糟糕的经历，我不会再光顾这家餐厅，也不会向其他养狗的朋友推荐它。如果她们能多一些礼貌和沟通，一切都会截然不同。
先说说好的方面：我的服务员很友善，食物也很美味，一切都很顺利，直到隔壁桌坐下了另一家人，他们也带着两只小狗。其中一只狗冲着我的狗叫了几声，我的狗也跟着叫了几声，两只狗很快就安静了下来。这只是狗狗之间短暂而正常的互动。
之后，另一位服务员走过来对我说：“这里禁止吠叫”，“叫三声就请你离开”。她的语气和措辞都让我感到意外，坦白说，很不合适。我一开始以为她是在开玩笑。
最让我感到不舒服的不是工作人员处理了狗吠事件，而是他们处理的方式。我自己也在餐饮业工作，我理解有时候需要处理顾客的诉求。但是，处理这件事应该有尊重和专业的态度。隔壁桌的客人完全没有收到任何警告，而我却被单独挑出来，尽管只是两只狗之间的互动而已。
结账后，我跟女招待沟通，解释了我的不满。我并非寻求赔偿，只是想提供一些反馈。如果狗狗的行为确实扰乱了秩序，我完全理解需要处理这种情况。但我无法接受的是，她们的语气让我感觉很不自在。
狗狗是活生生的生命，不是机器。即使是乖巧的狗狗，偶尔也会吠叫。如果商家不愿接受这个事实，那是他们的选择——但既然如此，他们就不应该标榜自己是宠物友好型餐厅。
遗憾的是，因为这次糟糕的经历，我不会再光顾这家餐厅，也不会向其他养狗的朋友推荐它。如果她们能多一些礼貌和沟通，一切都会截然不同。
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