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Kadeen B
CLOSING DOWN REGISTER BECAUSE OF EMPLOYEE MISTAKE !!
Devon House的点评
点评：January 2, 2026, approximately 9:50pm, we came all the way from MASSACHUSETTS to get ice. Approximately 10:00pm a short dark guy with braids wearing a white shirt working inside the ice cream shop;
allowed people going in before, who was in line on the outside to go in. My sister saw it, so she went inside.
Instead of acknowledging his mistakes and biases, he proceeded to to close the register.
Calling security, because misery loves company. I don’t know when DEVON HOUSE BECAME THIS, but it needs
To be addressed. If there are people who don’t like their jobs, don’t want to be there, they should leave. In the hospitality industry, word of
mouth goes along way, and his power trip will be costing a lot more than the satisfaction he got turning us away. Why is it that Kingston is so horrible at customer service, keep driving visitors to go on the north cost where service is exceptional. This is unacceptable, and if security is going to be called on people, they should have at least proof in camera before they come in to further escalate situations.
I really hope someone addresses this person.If he’s the manager, because he had the power to close the register, he need to go back in training. That’s not how u gain power, respect or customers!
allowed people going in before, who was in line on the outside to go in. My sister saw it, so she went inside.
Instead of acknowledging his mistakes and biases, he proceeded to to close the register.
Calling security, because misery loves company. I don’t know when DEVON HOUSE BECAME THIS, but it needs
To be addressed. If there are people who don’t like their jobs, don’t want to be there, they should leave. In the hospitality industry, word of
mouth goes along way, and his power trip will be costing a lot more than the satisfaction he got turning us away. Why is it that Kingston is so horrible at customer service, keep driving visitors to go on the north cost where service is exceptional. This is unacceptable, and if security is going to be called on people, they should have at least proof in camera before they come in to further escalate situations.
I really hope someone addresses this person.If he’s the manager, because he had the power to close the register, he need to go back in training. That’s not how u gain power, respect or customers!
翻译：2026年1月2日晚上9点50分左右，我们特地从马萨诸塞州赶来买冰。大约晚上10点，一个身材矮小、皮肤黝黑、扎着辫子、穿着白衬衫的男子在冰淇淋店里工作；
他让之前在外面排队的人进去了。我妹妹看到了，所以也进去了。
他非但没有承认自己的错误和偏见，反而继续关收银机。
我叫了保安，因为同病相怜。我不知道德文郡酒店什么时候变成这样了，但这必须
得到解决。如果有人不喜欢自己的工作，不想待在那里，他们就应该离开。在餐饮业，口碑非常重要，
他滥用职权的代价将远远超过他拒绝我们而获得的满足感。为什么金斯顿的客户服务这么糟糕，导致游客都去北海岸，那里的服务好得令人难以置信。这简直令人无法接受。如果保安要介入，至少应该先拿出监控录像作为证据，以免事态进一步升级。
我真心希望有人能好好跟这个人谈谈。如果他是经理，因为他有权关闭收银机，那他应该重新接受培训。这种行为根本无法赢得权力、尊重和顾客！
他让之前在外面排队的人进去了。我妹妹看到了，所以也进去了。
他非但没有承认自己的错误和偏见，反而继续关收银机。
我叫了保安，因为同病相怜。我不知道德文郡酒店什么时候变成这样了，但这必须
得到解决。如果有人不喜欢自己的工作，不想待在那里，他们就应该离开。在餐饮业，口碑非常重要，
他滥用职权的代价将远远超过他拒绝我们而获得的满足感。为什么金斯顿的客户服务这么糟糕，导致游客都去北海岸，那里的服务好得令人难以置信。这简直令人无法接受。如果保安要介入，至少应该先拿出监控录像作为证据，以免事态进一步升级。
我真心希望有人能好好跟这个人谈谈。如果他是经理，因为他有权关闭收银机，那他应该重新接受培训。这种行为根本无法赢得权力、尊重和顾客！
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