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Tim L
No Compassion When Our Family Needed It Most
塔斯马尼亚精神号渡轮的点评
点评：One star, and unfortunately even that feels generous after the way my family was treated.
My mum passed away unexpectedly while she and my dad were holidaying in Tasmania. After everything Dad had been through, we took him to hospital to have him checked over and make sure he was medically fit to travel home on the Spirit of Tasmania.
He was assessed and deemed fit to travel.
Despite that, Spirit of Tasmania refused to allow him to board because he had been in hospital, telling us he had to wait 48 hours before he could sail.
I explained the circumstances. I explained that his wife had just died unexpectedly. I explained that he had been medically checked and cleared to travel. I explained that we were simply trying to get our grieving 80-year-old father home with his family.
There was no compassion whatsoever.
Instead, we were left with no option but to leave Dad behind in Hobart and arrange for him to fly to Melbourne separately, while my partner and I brought his car home on the ferry and met him at Melbourne Airport once we arrived.
I understand companies need policies and procedures. What I cannot understand is how there can be absolutely no discretion, empathy or humanity shown in exceptional circumstances like these, particularly when a person has already been medically assessed and cleared to travel.
This was one of the hardest weeks our family has ever experienced, and the complete lack of compassion shown by the staff we dealt with only made an already awful situation harder.
Policies are one thing. How you treat people at the worst moment of their lives is another.
Extremely disappointing.
My mum passed away unexpectedly while she and my dad were holidaying in Tasmania. After everything Dad had been through, we took him to hospital to have him checked over and make sure he was medically fit to travel home on the Spirit of Tasmania.
He was assessed and deemed fit to travel.
Despite that, Spirit of Tasmania refused to allow him to board because he had been in hospital, telling us he had to wait 48 hours before he could sail.
I explained the circumstances. I explained that his wife had just died unexpectedly. I explained that he had been medically checked and cleared to travel. I explained that we were simply trying to get our grieving 80-year-old father home with his family.
There was no compassion whatsoever.
Instead, we were left with no option but to leave Dad behind in Hobart and arrange for him to fly to Melbourne separately, while my partner and I brought his car home on the ferry and met him at Melbourne Airport once we arrived.
I understand companies need policies and procedures. What I cannot understand is how there can be absolutely no discretion, empathy or humanity shown in exceptional circumstances like these, particularly when a person has already been medically assessed and cleared to travel.
This was one of the hardest weeks our family has ever experienced, and the complete lack of compassion shown by the staff we dealt with only made an already awful situation harder.
Policies are one thing. How you treat people at the worst moment of their lives is another.
Extremely disappointing.
翻译：一星评价——可惜即便如此，考虑到我的家人所遭受的对待，这个评分都算是宽容了。
母亲与父亲在塔斯马尼亚度假时突然去世。在经历了这一切后，我们带父亲去医院做检查，确保他的身体状况适合乘坐“塔斯马尼亚精神号”邮轮回国。
经过评估，医生认定他适合乘船旅行。
然而，尽管有这样的证明，“塔斯马尼亚精神号”仍以他曾住过院为由，拒绝让他登船。他告诉我们，必须等待48小时之后才能启程。
我向他说明了情况：他的妻子刚刚意外去世；他还接受过体检，医生也确认他可以出行。我告诉他，我们只是想让这位悲痛不已、年届80岁的父亲能回到家人身边。
然而，他毫无同情之心。
结果，我们别无选择，只能把父亲留在霍巴特，再另行安排他乘飞机前往墨尔本。我和伴侣乘渡轮把他的车带回家，抵达后又在墨尔本机场与他碰面。
我理解企业需要制定政策和流程。但我无法理解的是，在此类特殊情况之下，为何完全不能展现出任何变通空间、同理心或人性化关怀——尤其是当此人已经经过医学评估并获准旅行的情况下。
那是我们全家经历过的最艰难的一周。我们所打交道的工作人员毫无同情心，这让本就糟糕的状况变得更加难以承受。
规章制度是一回事，但在人们人生中最艰难的时刻如何对待他们则是另一回事。
极其令人失望。
母亲与父亲在塔斯马尼亚度假时突然去世。在经历了这一切后，我们带父亲去医院做检查，确保他的身体状况适合乘坐“塔斯马尼亚精神号”邮轮回国。
经过评估，医生认定他适合乘船旅行。
然而，尽管有这样的证明，“塔斯马尼亚精神号”仍以他曾住过院为由，拒绝让他登船。他告诉我们，必须等待48小时之后才能启程。
我向他说明了情况：他的妻子刚刚意外去世；他还接受过体检，医生也确认他可以出行。我告诉他，我们只是想让这位悲痛不已、年届80岁的父亲能回到家人身边。
然而，他毫无同情之心。
结果，我们别无选择，只能把父亲留在霍巴特，再另行安排他乘飞机前往墨尔本。我和伴侣乘渡轮把他的车带回家，抵达后又在墨尔本机场与他碰面。
我理解企业需要制定政策和流程。但我无法理解的是，在此类特殊情况之下，为何完全不能展现出任何变通空间、同理心或人性化关怀——尤其是当此人已经经过医学评估并获准旅行的情况下。
那是我们全家经历过的最艰难的一周。我们所打交道的工作人员毫无同情心，这让本就糟糕的状况变得更加难以承受。
规章制度是一回事，但在人们人生中最艰难的时刻如何对待他们则是另一回事。
极其令人失望。
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