Poor Customer Service- Don't do the Guided Hike - Mountt St Helens National Volcanic Monument (安波伊) - Mountt St Helens National Volcanic Monument - 334条旅客点评与比价

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Poor Customer Service- Don't do the Guided Hike

Mountt St Helens National Volcanic Monument的点评

2026年09月15日发布于: 海外

点评：The cost was $299 for a Guided Summit Climb through the Mount St. Helens Institute. You have a group maximum of 10 and typically have to sign up months in advance to secure a spot. We signed up ~4 months in advance and trained every weekend for the September '26 Summit hike. We signed up for Sept 13 as the weather was supposed to be promising and we were taking the "Summer Route" roughly 8.5 miles RT. For the Sunday hike we received a message from our Guide Chris on Thursday, September 10th with the meet up information which was 6am at the trailhead. He left a phone number and email for questions before the hike. The weather turned for the worse on Saturday morning, which said Sunday morning to early afternoon would be "active snow, 30+ mph winds, near-freezing temps, and whiteout conditions, near zero visibility." We did not have the equipment to hike in snow/ice, neither did REI in early September. At least six members of our group left voice mails, and emails for Chris from Saturday early through evening. No responses at all to anyone in the group, and the concerns were all around safety. Literally 10+ message left for the guide we all paid $299 for to ensure a fun safe adventure. Even through Monday, still no responses, as I believe it's likely no one showed up, I know for a fact 6 of 10 didn't show.

翻译：通过圣海伦斯山研究所报名参加有向导带领的登顶活动，费用为299美元。每个团队最多可容纳10人，通常需要提前数月报名才能确保获得名额。我们提前约4个月报名，之后每个周末都进行训练，为2026年9月的登顶之旅做准备。我们选择了9月13日作为登山日期，因为预计那天天气不错，我们要走的是全程约8.5英里的“夏季路线”。那个星期四，我们收到了向导克里斯发来的消息。9月10日，他发布了聚会信息：早上6点在步道起点集合。他还留下了自己的电话号码和电子邮箱，以供大家在徒步前提问。周六早晨天气骤变，预报称周日早上至下午会出现“大范围降雪、时速30英里以上的大风、接近冰点的气温以及能见度几乎为零的白茫茫天气”。我们没有能在雪地和冰面上徒步的装备，而9月初的REI也买不到这类装备。我们团队中至少有六个人给他留下了语音留言。从周六早些时候到晚上，大家给克里斯发了很多消息和邮件。但群里没有人收到任何回复，大家担心的都是安全问题。我们总共给那位导游发了10多条消息，我们每人都支付了299美元，就是为了确保这次旅行既有趣又安全。即便到了周一，仍然没有任何回复。我觉得很可能根本没人出现，事实上我可以肯定的是，10个人中有6个根本没来。

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