点评:I've waited 4 days for a response from Rottnest Express, but obviously they do not care about what happened. So here is my story of the disgusting behavior from the crew on Friday the 23 February 2024.
Hi,
I am writing to express my utmost disappoint and disgust not only towards the crew members of the Rottnest Express crew, but just the general populace of the people on board the ferries. My partner, myself, and my two brothers all flew to Perth from Sydney on Thursday 22nd of February to take my brother who has Downs Syndrome to the WWE which he has been looking forward to for months for his birthday.
On Friday 23rd of February, we had pre booked a trip to Rottnest as a birthday treat for my disabled brother who had his birthday on the 18th of this month. We had a great time on the island, however my brother and partner had a severe bicycle accident heading back from Henrietta rocks. My brother lost a part of his thumb and was covered in blood from his other injuries, and my partner the same with two damaged wrists, a laceration to her chin and wrist which both required stitches.
The nurses responded quickly and they were picked up and transported to the clinic on the island where they were treated and we were then rushed by the island ambulance to the 4:30pm ferry. I just want to thank those nurses firstly. One of their names was Fiona, and the other I cannot remember, but they did an incredible job at helping us and I want to express my gratitude towards them.
My partner was taken in a wheelchair to the boat. Every single person on that boat saw us. We were all covered in blood. The nurses secured seats for us by telling (I would like to express the telling part) people to move for us. A couple of elderly crew members helped us with this. The first thing I want to point out is the lack of awareness by your entire crew after this point. the people sitting around us could not have cared less. All they did was stare. The woman sitting next to my partner would not move to give my partner space and would not look up from her phone. I watched several of your crew members walk past, look at us, and continue walking. They were all aware of what was happening.
Now what really made me mad was when we got to the shed b terminal. Not a single member of your crew asked us if we needed help. Not a single crew member even thought of giving us the space to get off or to help us get off first. The entire boat got up and began pushing past us not even giving a single care about the condition of my brother and partner. Once off, my partner broke down into tears over this. It's just absolutely disgusting. People aren't blind. They can see my brother is disabled and badly injured, as with my partner, and that we were all covered in blood. My brother ended up losing a part of his thumb, and my partner several stitches in her face and hand.
I have never ever experienced this level of pure social unawareness in my entire life in this country. That entire experience from start to end was extremely traumatic for all of us. Avoid this servie at all costs.
翻译:我等了 4 天才收到 Rottnest Express 的回复,但显然他们并不关心发生了什么。这是我关于 2024 年 2 月 23 日星期五船员们令人厌恶的行为的故事。
你好,
我写这封信是为了表达我最大的失望和厌恶,不仅是对罗特尼斯快车的船员,而且是对渡轮上的广大民众。 2 月 22 日星期四,我的伴侣、我本人和我的两个兄弟都从悉尼飞往珀斯,带我患有唐斯综合症的兄弟去参加 WWE,这是他几个月来一直期待的生日。
2 月 23 日星期五,我们提前预订了去罗特尼斯的旅行,作为我残疾兄弟的生日礼物,他的生日是在这个月 18 日的。我们在岛上度过了一段愉快的时光,但是我的兄弟和伴侣在从亨丽埃塔岩石返回的路上遭遇了严重的自行车事故。我的兄弟失去了拇指的一部分,并因其他受伤而浑身是血,而我的伙伴也有同样的情况,两个手腕受伤,下巴和手腕都有裂伤,都需要缝针。
护士反应很快,他们被接起来并送往岛上的诊所接受治疗,然后岛上的救护车将我们送往下午 4:30 的渡轮。我首先要感谢那些护士。他们中的一个叫菲奥娜,另一个我不记得了,但他们在帮助我们方面做了令人难以置信的工作,我想对他们表示感谢。
我的搭档坐在轮椅上被带到了船上。那艘船上的每个人都看到了我们。我们都浑身是血。护士们通过告诉(我想表达告诉部分)人们为我们移动来为我们确保座位。几位年长的船员帮助我们解决了这个问题。我想指出的第一件事是,在这一点之后,你们整个团队都缺乏意识。坐在我们周围的人一点也不关心。他们所做的只是凝视。坐在我伴侣旁边的那个女人不会移动给我伴侣空间,也不会从她的手机上抬起头。我看到你们的几个船员走过,看看我们,然后继续走。他们都知道发生了什么事。
真正让我生气的是当我们到达 shed b 航站楼时。你们的船员中没有一个人问我们是否需要帮助。没有一个机组人员想到给我们下车的空间或帮助我们先下车。整艘船都站了起来,开始从我们身边冲过去,根本不关心我兄弟和搭档的状况。下班后,我的伴侣为此流下了眼泪。这真是太恶心了。人们并不盲目。他们可以看到我的兄弟和我的伴侣一样,都已残疾并受了重伤,而且我们都浑身是血。我的兄弟最终失去了拇指的一部分,我的伴侣的脸和手缝了几针。
我在这个国家的一生中从未经历过这种程度的纯粹的社会无意识。从开始到结束的整个经历对我们所有人来说都是极其痛苦的。不惜一切代价避免这种服务。