点评:Beautiful setting, however the service is unbelievably unacceptable and very poor. After asking for a bottle of water, we were given a dirty look just because he felt like he was not meant to bring us a bottle of water and the gentleman had to tell the person that was actually serving (Rodrigo) to get a bottle of water as if it was an inconvenience to him that we requested such a thing from him, it was very rude. There is little to no education on the wine that was given to us, for it being very much for a low season and not very much busy with very few guests for the day the customer service was as I mentioned before very poor. Due to the poor experience I opted to NOT join their wine club as I did with Domain Carneros who was exemplary and opted out of purchasing any wine to take home.
Very unfortunate that this establishment has poor customer service because it could be something that would do well if they focused on an experience versus just serving wine. Spending over $400 NOT worth visiting Artesa Vineyards!
翻译:环境优美,但服务却差劲得令人难以置信。我们只是要了一瓶水,服务员却用一种不屑的眼神看着我们,仿佛他觉得自己不应该给我们送水似的。他不得不让真正负责服务的服务员(罗德里戈)去拿水,好像我们向他要水是件麻烦事似的,真是非常无礼。他们几乎没有提供任何关于葡萄酒的知识,尽管当时正值淡季,客人不多,但服务却像我之前提到的那样糟糕。由于这次糟糕的体验,我没有像加入Domain Carneros那样加入他们的葡萄酒俱乐部(Domain Carneros的服务堪称典范),也没有购买任何葡萄酒带回家。
这家酒庄糟糕的客户服务实在令人惋惜,如果他们能专注于营造良好的体验,而不仅仅是卖酒,或许会发展得更好。花400多美元去Artesa Vineyards酒庄完全不值得!