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chris c
Very rude attendant at gate
Pearson's Falls Glen的点评
点评：Our experience at Pearson Falls and Glen was disappointing before we ever had the chance to see the falls. We arrived around our reservation time and drove into the property, past the building, because there were no signs indicating that the building was the check-in location or that we needed to stop there before parking. The building also appeared more like a storage shed than a clearly marked visitor check-in area.
We pulled around to park and noticed the employee outside looking over at us and shaking his head as if we had done something wrong, he was not outside when we pasted and we didn’t know anyone was inside
. He did not come outside to provide any direction or let us know we had missed the check-in area. When another vehicle arrived behind us, he immediately came out to assist them.
When we walked up to check in, instead of simply explaining the process, he began questioning why we had not stopped. We explained that there were no signs or instructions indicating where we were supposed to stop or what the check-in process was. His response was essentially that the building should have made it obvious. We explained that we intended to park and then come check in, but there were no posted directions explaining the order of those steps.
Unfortunately, the interaction continued in a way that felt rude, dismissive, and as though we were being scolded rather than helped. Customer service matters, and being made to feel unwelcome before even starting the trail was enough for us to decide to leave.
Pearson Falls may be a beautiful destination, but clearer signage and a more welcoming approach from staff would make a significant difference in the visitor experience. We left without ever getting to enjoy the falls because of how the situation was handled at the entrance.
We pulled around to park and noticed the employee outside looking over at us and shaking his head as if we had done something wrong, he was not outside when we pasted and we didn’t know anyone was inside
. He did not come outside to provide any direction or let us know we had missed the check-in area. When another vehicle arrived behind us, he immediately came out to assist them.
When we walked up to check in, instead of simply explaining the process, he began questioning why we had not stopped. We explained that there were no signs or instructions indicating where we were supposed to stop or what the check-in process was. His response was essentially that the building should have made it obvious. We explained that we intended to park and then come check in, but there were no posted directions explaining the order of those steps.
Unfortunately, the interaction continued in a way that felt rude, dismissive, and as though we were being scolded rather than helped. Customer service matters, and being made to feel unwelcome before even starting the trail was enough for us to decide to leave.
Pearson Falls may be a beautiful destination, but clearer signage and a more welcoming approach from staff would make a significant difference in the visitor experience. We left without ever getting to enjoy the falls because of how the situation was handled at the entrance.
翻译：在我们有机会看到瀑布之前，在皮尔森瀑布及峡谷的体验就令人失望。我们在预订的时间到达后驾车进入园区，直接开过了那栋建筑——因为没有任何标志表明那里是办理入住的地方，也没有提示我们必须在停车前先在那里停留。那栋建筑看起来更像是个储物棚，而非一个标识清晰的游客接待处。我们把车开到停车场后，注意到外面有个工作人员正盯着我们，还摇着头，好像我们做错了什么事似的。我们开车进来时他并不在外面，我们也不知道里面还有人。他并没有出来给我们指路，也没有告诉我们其实错过了办理入住的区域。后来又有一辆车跟在我们后面到达，他立刻出来协助那辆车。
当我们走过去办理入住手续时，他并没有简单地向我们说明流程……他开始质问我们为何没有停下来。我们解释称，没有任何标志或指示说明我们该在哪里停车，也没有说明办理入住的流程是什么。他的回应基本上是：大楼里应该有明确的提示才对。我们又解释道，我们本打算先停车，再去办理入住手续，但那里并没有任何指示牌来说明这些步骤的顺序。
遗憾的是，接下来的对话显得很粗鲁且漠不关心。感觉就像是我们在被训斥，而不是得到帮助。客户服务至关重要，还没开始徒步我们就被冷待到这种地步，这足以让我们决定离开。
皮尔森瀑布或许是个美丽的景点，但如果能有更清晰的指示牌以及工作人员更热情友善的接待方式，定能极大提升游客的体验。由于入口处的处理方式如此糟糕，我们最终没能欣赏到瀑布就离开了。
当我们走过去办理入住手续时，他并没有简单地向我们说明流程……他开始质问我们为何没有停下来。我们解释称，没有任何标志或指示说明我们该在哪里停车，也没有说明办理入住的流程是什么。他的回应基本上是：大楼里应该有明确的提示才对。我们又解释道，我们本打算先停车，再去办理入住手续，但那里并没有任何指示牌来说明这些步骤的顺序。
遗憾的是，接下来的对话显得很粗鲁且漠不关心。感觉就像是我们在被训斥，而不是得到帮助。客户服务至关重要，还没开始徒步我们就被冷待到这种地步，这足以让我们决定离开。
皮尔森瀑布或许是个美丽的景点，但如果能有更清晰的指示牌以及工作人员更热情友善的接待方式，定能极大提升游客的体验。由于入口处的处理方式如此糟糕，我们最终没能欣赏到瀑布就离开了。
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