下载App
资质规则
旅行
账户
Jacqueline Z
Better communication and training needed
Maui Jack’s的点评
点评：I wasn’t initially planning to write a review, but our experience during our visit to Maui on Thursday, 8/20, left such a negative impression that I feel it is important to share.
We visited with our entire family, including my son, who has multiple severe food allergies. Before our visit, I researched the park’s policy and understood that outside food could be brought in with proper medical documentation. I brought both a doctor’s note and a FARE sheet, signed by his physician’s office, clearly documenting his allergies.
When we first entered, the gentleman at the entrance was kind and understanding. He reviewed our documentation and saw that we had one small 2-ounce personal bag of Lay’s chips, a small tube of stackable chips, and a sandwich for my son. He allowed us to bring the food in, which we greatly appreciated.
Throughout our visit, our family also purchased food and drinks from the park, including ice pops, a margarita, two hot dogs, drinks, and fries. We were absolutely willing to support the park and purchase food for the rest of our family.
Later, the park temporarily closed due to nearby lightning. When we returned, we encountered a female manager who spoke to us in a way that I found extremely condescending and inappropriate.
She questioned how much food my son could possibly eat based on the amount of chips we had with us. To be clear, we were talking about a 2-ounce personal bag of chips and approximately half of a small tube of stackable chips. I do not believe anyone should be questioning a parent about how much food their child with severe allergies is allowed to eat.
She also informed us that Gatorade was not permitted. We were completely understanding of that and immediately returned it to our car.
What was especially disappointing was the manager’s comment that the policy was going to change and that they were going to speak with the board about adding more allergy-friendly options. While I would welcome more allergy-friendly choices, she then made a comment suggesting that allergies happen because of additives in our food. As a parent of a child with serious food allergies, I found that comment unnecessary, uninformed, and completely inappropriate.
My niece also has a FARE plan for anaphylaxis to milk and had brought chips with her. The manager then questioned why she had brought food as well, saying, “What, your other party doesn’t have enough chips for her?”
I found that comment incredibly upsetting. It is not anyone’s place to decide how much food a child with a medical condition should have with them. These children already have to navigate feeling different in restaurants, public places, and at school because of something they have no control over. The last thing they need is to overhear an adult making condescending comments about their food.
We understand that parks need to have rules regarding outside food, and we are more than willing to follow those rules. What we are asking for is compassion, understanding, and respectful communication, especially when dealing with children who have documented medical conditions.
I hope management will use this experience as an opportunity to better train staff on food allergies and, more importantly, on how to communicate with families dealing with them. A little kindness and understanding can make a tremendous difference to a child and their family.
We visited with our entire family, including my son, who has multiple severe food allergies. Before our visit, I researched the park’s policy and understood that outside food could be brought in with proper medical documentation. I brought both a doctor’s note and a FARE sheet, signed by his physician’s office, clearly documenting his allergies.
When we first entered, the gentleman at the entrance was kind and understanding. He reviewed our documentation and saw that we had one small 2-ounce personal bag of Lay’s chips, a small tube of stackable chips, and a sandwich for my son. He allowed us to bring the food in, which we greatly appreciated.
Throughout our visit, our family also purchased food and drinks from the park, including ice pops, a margarita, two hot dogs, drinks, and fries. We were absolutely willing to support the park and purchase food for the rest of our family.
Later, the park temporarily closed due to nearby lightning. When we returned, we encountered a female manager who spoke to us in a way that I found extremely condescending and inappropriate.
She questioned how much food my son could possibly eat based on the amount of chips we had with us. To be clear, we were talking about a 2-ounce personal bag of chips and approximately half of a small tube of stackable chips. I do not believe anyone should be questioning a parent about how much food their child with severe allergies is allowed to eat.
She also informed us that Gatorade was not permitted. We were completely understanding of that and immediately returned it to our car.
What was especially disappointing was the manager’s comment that the policy was going to change and that they were going to speak with the board about adding more allergy-friendly options. While I would welcome more allergy-friendly choices, she then made a comment suggesting that allergies happen because of additives in our food. As a parent of a child with serious food allergies, I found that comment unnecessary, uninformed, and completely inappropriate.
My niece also has a FARE plan for anaphylaxis to milk and had brought chips with her. The manager then questioned why she had brought food as well, saying, “What, your other party doesn’t have enough chips for her?”
I found that comment incredibly upsetting. It is not anyone’s place to decide how much food a child with a medical condition should have with them. These children already have to navigate feeling different in restaurants, public places, and at school because of something they have no control over. The last thing they need is to overhear an adult making condescending comments about their food.
We understand that parks need to have rules regarding outside food, and we are more than willing to follow those rules. What we are asking for is compassion, understanding, and respectful communication, especially when dealing with children who have documented medical conditions.
I hope management will use this experience as an opportunity to better train staff on food allergies and, more importantly, on how to communicate with families dealing with them. A little kindness and understanding can make a tremendous difference to a child and their family.
翻译：起初我并不打算写评论，但8月20日星期四我们在毛伊岛的经历给我们留下了极其负面的印象，因此我觉得有必要分享出来。
我们是全家一同前往的，其中包括患有多种严重食物过敏症的儿子。出发前，我详细查阅了公园的相关规定，得知只要提供相应的医疗证明，就可以携带外带食品入园。于是我带上了由医生办公室开具的证明函以及FARE表格。他清楚地记录了自己的过敏情况。
我们刚进入时，入口处的工作人员非常友善且善解人意。他仔细查看了我们的相关证明，发现我们只带了一个2盎司大小的乐事薯片袋、一小管可堆叠式薯片，以及给我儿子准备的三明治。他允许我们携带这些食物进入，我们对此心怀感激。
在游玩期间，我们一家还从公园里购买了食物和饮料，包括冰棒、玛格丽特鸡尾酒、两个热狗、各种饮料以及薯条。我们完全乐意支持这家公园，也愿意为家里的其他人购买食物。
后来，由于附近发生雷击，公园暂时关闭了。当我们返回时，遇到了一位女经理，她跟我们说话的方式让我觉得极其居高临下且不合适。
她根据我们带去的薯片数量，来推测我儿子能吃下多少食物。需要说明的是……我们当时说的是一份2盎司装的个人包装薯片，还有一小管可堆叠式薯片的约一半量。我认为，任何人都不应去询问家长：患有严重过敏症的孩子可以吃多少食物。
她还告诉我们，佳得乐饮料是不允许带入的。我们完全理解这一点，于是立刻把它放回车里了。尤其令人失望的是，经理表示政策将会有所改变，他们也会与董事会讨论增加更多适合过敏人群食用的选择。虽然我欢迎提供更多适合过敏患者的食物选项，但她接着又说过敏现象的发生是由于食品中的添加剂所致。作为一个孩子有严重食物过敏问题的家长，我觉得这种言论毫无必要、缺乏依据且完全不合适。我的侄女也有针对牛奶过敏的FARE应急计划，她当时带了薯片在身边。这时经理问她为什么还要带食物，还说：“怎么，你们那一组的其他人带的薯片不够吗？”
我觉得这种说法极其令人不快。没有人有资格决定患有疾病的孩子应该带多少食物。这些孩子本就需要在餐厅或公共场所面对“自己与众不同”的处境啊。他们因为一些自己无法控制的原因而在学校里。他们最不希望看到的，就是听到大人以居高临下的态度评论他们的食物。
我们明白公园有必要制定关于外带食品的规定，我们也完全愿意遵守这些规定。我们所恳求的，只是同情、理解以及尊重他人的沟通方式，尤其是在面对那些有明确医疗状况的孩子时。我希望管理层能把这次经历当作一个契机，加强对员工的培训——不仅是关于食物过敏的知识，更重要的是如何与有此类需求的家庭进行沟通。一点善意与理解就能为孩子及其家庭带来巨大的改变。
我们是全家一同前往的，其中包括患有多种严重食物过敏症的儿子。出发前，我详细查阅了公园的相关规定，得知只要提供相应的医疗证明，就可以携带外带食品入园。于是我带上了由医生办公室开具的证明函以及FARE表格。他清楚地记录了自己的过敏情况。
我们刚进入时，入口处的工作人员非常友善且善解人意。他仔细查看了我们的相关证明，发现我们只带了一个2盎司大小的乐事薯片袋、一小管可堆叠式薯片，以及给我儿子准备的三明治。他允许我们携带这些食物进入，我们对此心怀感激。
在游玩期间，我们一家还从公园里购买了食物和饮料，包括冰棒、玛格丽特鸡尾酒、两个热狗、各种饮料以及薯条。我们完全乐意支持这家公园，也愿意为家里的其他人购买食物。
后来，由于附近发生雷击，公园暂时关闭了。当我们返回时，遇到了一位女经理，她跟我们说话的方式让我觉得极其居高临下且不合适。
她根据我们带去的薯片数量，来推测我儿子能吃下多少食物。需要说明的是……我们当时说的是一份2盎司装的个人包装薯片，还有一小管可堆叠式薯片的约一半量。我认为，任何人都不应去询问家长：患有严重过敏症的孩子可以吃多少食物。
她还告诉我们，佳得乐饮料是不允许带入的。我们完全理解这一点，于是立刻把它放回车里了。尤其令人失望的是，经理表示政策将会有所改变，他们也会与董事会讨论增加更多适合过敏人群食用的选择。虽然我欢迎提供更多适合过敏患者的食物选项，但她接着又说过敏现象的发生是由于食品中的添加剂所致。作为一个孩子有严重食物过敏问题的家长，我觉得这种言论毫无必要、缺乏依据且完全不合适。我的侄女也有针对牛奶过敏的FARE应急计划，她当时带了薯片在身边。这时经理问她为什么还要带食物，还说：“怎么，你们那一组的其他人带的薯片不够吗？”
我觉得这种说法极其令人不快。没有人有资格决定患有疾病的孩子应该带多少食物。这些孩子本就需要在餐厅或公共场所面对“自己与众不同”的处境啊。他们因为一些自己无法控制的原因而在学校里。他们最不希望看到的，就是听到大人以居高临下的态度评论他们的食物。
我们明白公园有必要制定关于外带食品的规定，我们也完全愿意遵守这些规定。我们所恳求的，只是同情、理解以及尊重他人的沟通方式，尤其是在面对那些有明确医疗状况的孩子时。我希望管理层能把这次经历当作一个契机，加强对员工的培训——不仅是关于食物过敏的知识，更重要的是如何与有此类需求的家庭进行沟通。一点善意与理解就能为孩子及其家庭带来巨大的改变。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
