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James B
I will never return here again.
Crandon Golf at Key Biscayne的点评
点评：As a Patron who’s been coming to Crandon Golf for more than 30 years. This past Saturday was one I will never forget and not in a positive way. I had received an email in the morning about the conditions and that it would be walking only, no golf carts. As a 55 year old Man who grew up playing golf and caddying I’ve carried a few golf bags in my life but not in the rain or oppressive heat. When I began my round I had asked both the lady at the cashier and the Starter outside that I needed a push cart. It was drizzling rain and the starter acknowledged me and said he would “bring me a hand cart once one was available” he said by the 2nd hole he would bring one out to me. He forgot, and I was only able to last 6 holes until I had enough. I was furious, and went back into the club house to ask for a “rain check” and I told them what had happened. One of the “Managers” came out and told me that push carts are on a first come first served basis. I told him that’s not what the starter had told me. He refused to give me a rain check.
When someone says they will do something for you the paying customer and doesn’t do it, what recourse do you have?
Honestly, after being loyal to Crandon Golf at Key Biscayne for more than 30 years I have decided I can get treated much better somewhere else. I love the golf course but the management needs to learn about customer service. I won’t be back again EVER!!!
When someone says they will do something for you the paying customer and doesn’t do it, what recourse do you have?
Honestly, after being loyal to Crandon Golf at Key Biscayne for more than 30 years I have decided I can get treated much better somewhere else. I love the golf course but the management needs to learn about customer service. I won’t be back again EVER!!!
翻译：作为一名来 Crandon Golf 打球超过 30 年的顾客，上周六是我永远不会忘记的，而且不是积极的一天。早上我收到了一封电子邮件，上面说条件是只能步行，不能使用高尔夫球车。作为一个从小打高尔夫球和当球童的 55 岁男人，我一生中带过几个高尔夫球袋，但不是雨天或酷热天气。当我开始打球时，我问收银台的女士和外面的发球员我需要一辆手推车。当时下着毛毛细雨，发球员注意到了我，说“一旦有手推车，他会给我拿来”，他说到第二洞时他会给我拿来一辆。他忘了，我只打了 6 个洞就够了。我非常生气，回到俱乐部会所要求“延期”，并告诉他们发生了什么。其中一位“经理”出来告诉我，手推车是先到先得的。我告诉他，这不是发球手告诉我的。他拒绝给我延期的票。
当有人说他们会为你这个付费客户做某事但却没有做时，你有什么补救措施？
说实话，在对 Key Biscayne 的 Crandon Golf 忠诚了 30 多年之后，我决定在其他地方得到更好的待遇。我喜欢高尔夫球场，但管理层需要学习客户服务。我永远不会再回来了！！！
当有人说他们会为你这个付费客户做某事但却没有做时，你有什么补救措施？
说实话，在对 Key Biscayne 的 Crandon Golf 忠诚了 30 多年之后，我决定在其他地方得到更好的待遇。我喜欢高尔夫球场，但管理层需要学习客户服务。我永远不会再回来了！！！
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